About this role
Legal Entity
American Honda Motor Co., Inc.
Business Unit: BU Parts Service & Technical
Department: DEP Dealer Technical Support
Division: DIV Technical Service
Work Location: Torrance - Main Campus Location
Shift: 1st
Workstyle: 100% Onsite
Career Level: 3
Job Grade: Non-Exempt-6 (NE6)
Salary Range: $65,400.00 - $98,100.00
Job Purpose
The Tech Lead is responsible for leading the effort to improve customer satisfaction and owner loyalty through improved speed of market action, developing innovative repair methods that align with dealer technician capability.
Lead efforts in PST Market Quality Engineering to identify challenges and barriers to create prompt, high-quality diagnosis and repairs performed by the Dealer’s Automotive Technicians.
The Tech Lead will also be responsible for providing test methods/results and technical feedback that leverages the department’s ability to develop corrective actions to address automobile market quality concerns, reduce time to market action, and ensure quality to promote high levels of customer loyalty and satisfaction. This position requires expertise in repair methods, component installation, documentation, maintenance, and mentoring to ensure the successful execution of projects and enhancement of Honda’s dealership abilities and technician comprehension of Service Bulletin repair methods.
Key Accountabilities
- Verification of repair methods including countermeasure component installation and flat rate times to support bulletin issuance. This includes both hardware and software repair methods to ensure accurate and efficient instructions and repair procedures are confirmed before publication are released to dealership technicians
- Installation and verification of suspected faulty components. Install parts requested by
Engineers, using shop manuals, bulletins, and other online systems. Diagnose then communicate results verbally and written to the Engineers. Work orders rated A-rank to be completed in 2 working days, High in 4 working days; Medium in 6 days; Low in
10 days
- Represent AHM by attending off-site activities, including press and dealer events to assure vehicles are in top condition, as well as attend port activities, making sure vehicles meet the design criteria and are ready for dealer distribution
- Conduct component installations and procedure verifications to understand/validate flat rate times to determine accurate time estimates, aiding in cost-effective planning
- Conduct and lead dealer visits to observe and confirm repairs first-hand for bulletin effectiveness
- Provide mentorship to technicians by sharing technical knowledge and expertise to enhance their skill development and overall performance while also providing support and guidance for complex vehicles issues
Qualifications, Experience, and Skills
- High School Diploma required
- Two years Automotive Trade School or AA in Automotive Technology or equivalent work experience preferred
- ASE certifications A1 – A8 and L1 preferred
- Ten (10) years automobile experience as a full line Technician (Honda and Acura
- Master Technician experience preferred)
- Driving record back-ground check and approval to operate company vehicles (ability to operate Engineering Test vehicles is required for this position)
- High level of mechanical aptitude and completion of Honda/Acura technical training
Well-rounded understanding of automobile technology and future technology such as CASE and/or fuel cell systems and components
- Competently able to use hand tools, measuring equipment, electronic test equipment (HDS/Pico Scope and DVOM), alignment equipment, brake finishing equipment, wheel balancing equipment, air conditioning service equipment
- Proficient PC/office skills: typing, data entry, MS Word, MS Excel, MS Power Point
Excellent communication and ability to articulate technical information and test results
- Ability to interact with peers internally and externally to achieve shared goals and objectives while maintaining good relationships
- Work completion within expected guidelines and ability to multi-task and prioritize multiple projects
- Ability to operate a forklift with certification required
- Ability to lead teams and advise on vehicle repairs
What differentiates Honda and make us an employer of choice?
Total Rewards
- Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
- Paid Overtime
- Regional Bonus (when applicable)
- Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
- Paid time off, including vacation, holidays, shutdown
- Company Paid Short-Term and Long-Term Disability
- 401K Plan with company match + additional contribution
- Relocation assistance (if eligible)
Career Growth
- Advancement Opportunities
- Career Mobility
- Education Reimbursement for Continued Learning
- Training and Development Programs
Additional Offerings
- Tuition Assistance & Student Loan Repayment
- Lifestyle Account
- Childcare Reimbursement Account
- Elder Care Support
- Wellbeing Program
- Community Service and Engagement Programs
- Product Programs
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.