About this role
Network Operations Center (NOC)
Technician
Join Our Team
Hiawatha Communications is seeking an entry-level Network Operations Center (NOC) Technician to join our technical operations team. This is a great opportunity for someone who enjoys technology, problem-solving, and helping others and wants to build a career in networking and telecommunications.
What You'll Do
- Provide first-level technical support and troubleshooting.
- Respond professionally to calls and emails from customers and internal teams.
- Monitor network systems, alarms, and network events.
- Create, update, and track trouble tickets.
- Troubleshoot issues using established procedures and tools.
- Escalate issues to senior technical staff when appropriate.
- Keep customers and internal teams informed of issue status.
- Assist with incident and Reason for Outage (RFO) documentation.
- Maintain network, customer, and plant records.
- Assist with network documentation, mapping, service provisioning, and special projects.
- Participate in an on-call rotation after appropriate training.
What We're Looking For
- Strong communication and customer service skills.
- Interest in computers, networking, and technology.
- Good problem-solving skills and attention to detail.
- Dependability, professionalism, and a willingness to learn.
- Ability to work independently and as part of a team.
Qualifications
- High school diploma or equivalent required.
- An associate's or bachelor's degree is preferred in information technology, computer science, networking, telecommunications, electronics, or a related technical field.
- Equivalent technical training, certifications, or relevant work experience will also be considered.
- IT, networking, technical support, customer service, or telecommunications experience is helpful but not required.
- Familiarity with TCP/IP, fiber optics, or networking is a plus.
- CompTIA Network+, Cisco CCNA, or similar certification is a plus, but not required.