HR & Customer Support Associate @ FreeElective Network

Role Description

We are looking for a human resources (HR) and customer support associate to take ownership of all HR matters across the company, including:

• Recruiting
• Onboarding
• Maintaining HR documents
• Managing personnel records
• Retaining our people
• Doubling as a customer support associate

The ideal candidate will have integrity, a strong work ethic, and the ability to build and maintain positive relationships with colleagues and potential clients. You will act as the first point of contact for HR-related queries from employees and external parties.

The work would nominally be at FreeElective Network's office in Chennai, with the option to work from home available.

This position represents a terrific opportunity to work in a fast-paced entrepreneurial environment.

Responsibilities

• Recruiting:
• Consult with managers to discover staff requirements and specific job objectives
• Write and post job descriptions on appropriate career websites and university job boards
• Source candidates by using databases and social media
• Evaluate and screen resumes and cover letters
• Use recruiting tools like tests and assignments to assess candidates' skills
• Conduct phone, video, and in-person interviews and update the recruiting pipeline
• Provide a shortlist of qualified candidates to hiring managers
• Perform reference checks on shortlisted candidates
• Act as a point of contact and build influential candidate relationships during the recruiting process
• Onboarding:
• Communicate with new hires before their start date and process employment paperwork
• Conduct orientation sessions and update personnel records
• Add new employees' information to the company's payroll system
• Liaise with internal teams to create corporate user accounts for new employees
• Provision welcome kits, including employee ID cards and office key cards, laptops, and stationery
• Employee Relations:
• Update the employee handbook periodically and ensure awareness of company policies
• Act as the point of contact when employees have queries or job-related issues
• Resolve internal conflicts through positive and professional mediation
• Manage workplace investigations, disciplinary, and termination procedures
• Maintain employee and workplace privacy
• HR Administration:
• Organize and maintain personnel records
• Manage compensation and benefits plans
• Oversee employee attendance and working schedules, including paid time off, overtime, and breaks
• Respond to internal and external HR-related inquiries or requests and provide assistance
• Liaise with other departments or functions, including payroll and benefits
• Arrange travel accommodations and process expense forms and approved reimbursements
• Liaise with external partners, such as insurance vendors, to optimize benefits and to ensure legal compliance
• Assist supervisors in performance management procedures
• Customer Support/Operations:
• Review submitted user profiles to ensure compliance with our code of conduct and terms of service
• Communicate established terms, seeming violations, and required edits to users
• Respond to user enquiries and complaints clearly, objectively, and patiently
• Maintain intimate knowledge of our service and exercise good judgment in interactions with users
• Preserve our customer base by proactively communicating with customers and promoting the value of our services
• Track user feedback and work with the customer support manager and community manager to update the online Help Center
• Work closely with the customer support manager to resolve user issues efficiently
• Take on other functions as assigned, including operations and customer support
• Assist management team in ensuring efficient progress of workflow and transforming business visions into reality

Qualifications

• Experience in human resource management (HRM), including one or more of office administration, recruiting, onboarding, conflict resolution, and disciplinary processes
• Excellent verbal and written communication skills in English
• Competency in the use of office productivity software (e.g., Excel, Google Sheets)
• Genuine interest in helping our users as they go about what may be a life-changing experience

Requirements

• Bachelor's degree in human resources, organizational psychology, or similar field
• Fluent in at least one regional Indian language
• Ability to excel in a metrics-driven environment
• Familiarity with software tools for HRM systems, applicant tracking systems (ATS), and customer relationship management (CRM)
• Hands-on experience with recruiting, including resume screening, phone interviewing, and reference checks

Desired Soft Skills

• Team player with sound judgment and strong organizational skills
• Organized and detail-oriented individual who works well with deadlines
• Willingness to learn, switch roles as necessary, and to roll up one's sleeves to get a job done
• Self-starter with the ability to work independently in a fast-changing environment
• Energized by the opportunities and challenges of working at a small and growing company

Some Tips, Before You Apply

• Please review our websites – FreeElective.com, Jodi365.com, and Peepul365.com (in the pipeline) – before you apply, to get a good understanding of our businesses
• Be true to yourself. Ask yourself about this job, “Is this what I really want to do professionally?”
• If you don't see our full application form reproduced on this job board, go to careers.FreeElective.com and apply from there.
• Spare us a cut-and-pasted, recycled cover letter! Take the time to provide thoughtful answers to our screening questions.
• Say it in your own words. Your responses will be more compelling if they come from the heart.
• Got any questions? Write to us at: [email protected]
• Know someone who may fit the bill? Please share this job posting with them.