About this role
Location
Geisinger Medical Center (GMC)
Shift
Evenings (United States of America)
Scheduled Weekly Hours
40
Worker Type
Regular
Exemption Status
No
Job Summary
Receives, screens and disperses incoming calls, places outgoing calls, and responds to emergencies, alarms and traumas. Provide answering services. Makes overhead announcements and coordinates with security dispatch.
Job Duties
Evening shift: hours rotate within the 2pm - 11:30pm shift
Rotating weekends / holidays
- Serves as the primary point of access to the health system for all inbound calls.
- Screens callers to determine the appropriate person or department to be contacted.
- Places outgoing calls, as prescribed.
- Operates paging system to locate physicians and other hospital personnel.
- Prepares morning wake-up list and provides a telephone awakening service for physicians.
- Provides information, including patient room numbers and directions to hospital areas.
- Maintains location log of various personnel, physicians, technicians, etc.
- Maintains the accuracy of information housed in the internal on-line directory.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Position Details
Education
High School Diploma or Equivalent (GED)- (Required)
Experience
Minimum of 1 year-Related work experience (Required)
Certification(s) and License(s)
Skills
Computer Literacy, Customer Service, Interpersonal Communication
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.
- KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
- EXCELLENCE: We treasure colleagues who humbly strive for excellence.
- LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
- INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
- SAFETY: We provide a safe environment for our patients and members and the Geisinger family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.