About this role
Applicants are hereby invited to apply for the position of Support Officer (Non-Management Grade 4) within our Scarborough Branch. Applications are to be submitted on or before November 06, 2026.
JOB SUMMARY
- The incumbent will be responsible for executing essential tasks that support customer service and providing operational support to the branch.
- This role involves preparing and executing various banking transactions, handling customer requests for the service/support offices, and ensuring the accurate and timely processing of transactions.
- They will execute in-branch transactions that have been transitioned to the middle/back office.
KEY DUTIES AND RESPONSIBILITIES
- Handles all the secure message requests for the branch and contact the clients for collection/resolution.
- Prepares Manager's Cheques, wires and drafts for customer's collection.
- Generates Bank statements, including snap statements and Embassy Bank Statements.
- Processes Cheque Book Orders and oversees the collection and distribution of cheque books.
- Collects and distributes the various items processed by the Service/Support offices as per the client's request including but not limited to Audit Confirmation letters, Standing Order letters, Account closure letters and Salary Assignment letters.
- Ensures that the relevant charges are applied to customers' accounts in keeping with the Group's Schedule of Rates and Charges.
- Assists in the maintenance of Branch records, ensuring that all logs and documentation are up-to-date and properly filed.
- Establish, cancel, and amend Standing Orders as required.
- Assists with customer service transactions and sales queries as necessary including updating of CIFs as necessary.
- Actively engages in marketing, cross-selling and referring the Group's products and services by highlighting the features and benefits in comparison to competitors' offerings (based on Group research) to achieve assigned targets.
- Assists with the preparation of reports as assigned by the Supervisory/Management teams.
- Performs the Branch open/lock-up officer and Express Service Associates lock-up officer as required.
- Responds to customers' requests, enquiries, incoming and outgoing calls, both local and foreign, in a courteous and timely manner consistent with operating standards and escalation to Supervisor/Manager where necessary.
QUALIFICATIONS AND EXPERIENCE
- Candidates must possess a certificate level qualification from an accredited institution Candidates must also possess one (1) year minimum experience in the financial industry Strong oral and written communication, time management and presentation skills.
- Strong interpersonal, marketing, cross-selling and interviewing skills.
- Proficiency in Microsoft Office Suite.
- Knowledge of the Group's Operating Software Systems, Products and services.