About this role
Embark on a rewarding career with Tenet Healthcare hospital. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.
At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That's why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:
- Medical, dental, vision, and life insurance
- 401(k) retirement savings plan with employer match
- Generous paid time off
- Career development and continuing education opportunities
- Health savings accounts, healthcare & dependent flexible spending accounts
- Employee Assistance program, Employee discount program
- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance
Note: Eligibility for benefits may vary by location and is determined by employment status
This position may qualify for a sign on bonus
The Patient Service Representative (PSR) is responsible for administrative duties and front office processes in the wound care clinic. Collects co-pays, obtains authorizations and posts charges, and facilitates the referral process for the patient. Coordinates office services and related activities. Follows set programs for the maximum utilization of services. Must have knowledge of general health care issues, trends and quality management. Responsible for scheduling for the clinic, monitoring clinic numbers, generating and interpreting daily and weekly productivity reports. Responsible for work processes of the department as well as daily operations. Completes established competencies for the position within designated introductory period. Other related duties as assigned.
- Perform patient check-in/check-out, including registration, demographic updates, and insurance verification
- Schedule, confirm, and manage patient appointments and provider calendars
- Collect co-pays, balances, and maintain accurate payment records
- Answer phones and address patient inquiries with professionalism
- Manage eFax inbox; route referrals, orders, and documents appropriately
- Scan and maintain accurate records in the EMR system
- Coordinate patient flow and notify clinical staff of arrivals or delays
- Schedule follow-ups and support continuity of care
- Verify insurance eligibility and assist with authorization processes
- Ensure compliance with HIPAA, documentation, and organizational policies
MINIMUM EDUCATION
High School Diploma or Equivalent GED
PREFERRED EDUCATION
Associates Degree from an accredited school or college. Completion of Medical Office Assistant Program.
MINIMUM EXPERIENCE
2 years of medical office experience
PREFERRED EXPERIENCE
4 years medical office experience
PREFERRED CERTIFICATIONS/LICENSURE
Healthcare management/administration certification.