About this role
Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.
Job Summary
- The Scheduler-Rehab Core is responsible for managing and coordinating all rehab service area appointments within all identified rehab service areas including inpatient services, outpatient services, and other multi-disciplinary clinics.
- Collaborates with various departments.
- Schedules team, department and Rehabilitation Institute wide meetings.
- Completes the check-in and registration process, notifies providers of patient arrivals, maintains assigned phone queues in a professional and timely manner, performs billing audits and provides appropriate communication to providers and management.
- May provide administrative support for Inpatient Intake Case Management team.
- May be required to participate in a weekend rotation work schedule in various locations on campus.
- Performs other duties as needed.
Education and Experience
- High School Diploma or GED required.
- Minimum one year of call center experience in a customer service, sales environment, or clinical experience required.
- Minimum three years of experience in healthcare customer service call center preferred.
- Knowledge and Skills: Ability to write legibly and take messages.
- Ability to use the telephone.
- Good communication skills with emphasis of telephone etiquette.
- Able to read; write legibly; speak in English (and Spanish preferred) with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint).
- Operate/troubleshoot basic office and patient care equipment required for the position; perform required patient care activities related to the position.
- Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction.
- Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision.
- Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.
- Licensures and Certifications: None.