About this role
We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.
Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.
Inova Health is looking for a dedicated HR Shared Services Lead to join the team. Full-time Day Shift: Monday–Friday.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits
- Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
- Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
- Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
- Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
- Work/Life Balance: offering paid time off, paid parental leave.
HR Shared Services Lead Job Responsibilities
- Assists with onboarding and training of new team members
- Handles escalations of complex customer concerns
- Provides customer experience mentoring as needed
- Collaborates with support team and leaders to provide ideas to improve performance and operations
- Coordinates the activities of a team members
- Monitors task completion and ensures performance goals are met
- Conducts regular and meaningful quality coaching and training
- Partners with department leaders to provide feedback for annual performance reviews
Minimum Requirements
- Education: High School diploma or GED
Preferred Qualifications
- Experience with Oracle & ServiceNow systems
- At least 1 year of HR experience
- Supervisor/Team Lead experience