About this role
- BRANCH MANAGER – Branch Banking KRAs: Enhancement of deposit pool from customers. Establishing standards and delivery of service. Sale of non-deposit products.
- Cross selling targets progressively. Sale of Mutual Fund and Insurance products. Fee income. Branch administration. Regulatory compliance. Manage productivity, morale of branch personnel Overall responsible for break-even and P&L of branch EXPERIENCE: Overall 10 years of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products In-depth understanding of financial instruments, markets and macro - micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer “DELIGHT” Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.
QUALIFICATIONS / QUALITIES
- MBA / CA/ CAIIB Should have sales orientation Leadership skills.
- (Though more tactical than strategic). Thinker : Doer = 40:60 AGE: 1.
- 28 – 38 years
THE ROLE
- REVENUE GENERATION, CUSTOMER ACQUISITION, CUSTOMER RETENTION, COST EFFICIENCY THROUGH PROCESS
- Drive enhancement of the deposit pool from existing and new customers.
- Ensure high standards of customer service delivery across all touchpoints.
- Promote and achieve cross-selling targets for non-deposit products.
- Lead sales initiatives for Mutual Funds and Insurance products.
- Generate fee-based income through strategic product offerings.
- Oversee branch administration and ensure smooth day-to-day operations.
- Ensure full compliance with regulatory and internal guidelines.
- Foster a productive and motivated branch team environment.
- Take ownership of the branch’s Profit & Loss and break-even performance.
- Collaborate with internal stakeholders for product innovation and marketing initiatives.