About this role
- Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
- IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
- A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
- With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
- At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
- Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.
Schedule
- Shift: Day
- Hours: M-F 7:45-4:15
- Weekends: no
- Holidays: no
Location
- Psychiatry Dpt BHS - Riley PCC
- 1002 Wishard blvd Downtown Indy 4110
Key Responsibilities
- *This role will primarily be phone based in communicating with patients and their appointment and medication needs
- Front desk coverage as needed for patient check in and check out
- Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes.
- Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital
- Working the patient communication pool to respond to patient messages in a timely manner
- Other duties as assigned
Skills for Success
- Attention to detail
- Team focused
- Self-starter, coachable
- Ability to adjust to changing priorities
Qualifications
- High School Diploma/GED is required.
- Prefer relevant experience in a health care setting.
- Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
- Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
- Basic proficiency in MS Office (Word, PowerPoint, Excel).