About this role
- Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
- IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
- A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
- With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
- At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
- Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.
Position Details
Status: Full-Time, 40 hours per week.
Schedule: Monday – Friday, 8:00 AM – 4:30 PM. Occasional Saturdays required for lung screening special events.
Location: Hybrid / IU Health University Hospital
Department: Mobile Lung Screening
Position Summary
This role requires regular interaction with patients, providers, and interdisciplinary team members to ensure seamless coordination of care.
Schedule, reschedule, and confirm patient appointments in accordance with departmental guidelines. Conduct outbound and inbound calls to patients regarding annual screening appointments, follow-up care, and program participation. Request, track, and secure prior authorizations as required by insurance plans. Assist with reminder calls and outreach efforts to reduce missed appointments and improve screening adherence. Track annual screening due dates and perform proactive patient outreach to encourage ongoing participation.
Position Requirements
- High school diploma or equivalent required.
- Medical office experience preferred.
- Knowledge of insurance verification preferred.
- Knowledge of Cerner scheduling preferred.
- Requires general knowledge of medical terminology and general anatomy in order to recognize and accurately record requested examinations and diagnoses.
- Requires basic computer skills.
- Scheduling experience preferred.