About this role
Provides “A” level customer service while enthusiastically promoting the Caesars Rewards program.
- Greets and welcomes customers with a smile as a company representative.
- Constantly seeks ways to improve friendly, helpful service and reduce customer waiting time to positively impact department’s customer service ratings.
- Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Harrah’s every time.
- Cross sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.). Ensuring each customer’s interaction results in increased customer confidence in Caesars Rewards.
- Promotes and executes customer promotions flawlessly.
- Ensures integrity and confidentiality of all customer data. Complies with all state, federal and regulatory policies and procedures.
- Serves as Caesars Rewards and customer service role model for other employees.
- Understands, values, and supports Caesars Rewards program and special events, promotions, and player programs.
- Handles problem situations using Service Recovery tools.
- Is knowledgeable about competitors’ programs and can make favorable comparisons.
- Assist in player tracking when asked.
- Execute promotional plan.
- Creates and maintains customer accounts using Harrah’s computer systems. Ensures data is accurate and maintains integrity of data.
- Issues comps in accordance with comp and guidelines.
- Collaborates with workgroup and all supporting departments to ensure player satisfaction.
- Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems. Works with team members to achieve common goals.
- Distribute Prizes (Cash or Gift)
- 1-2 years of customer service experience preferred
- Able to respond to visual and auditory cues
- Able to meet service standards throughout the shift
- Able to speak, read, write and understand English
- Able to work independently with minimal supervision
- Able to respond calmly and make rational decisions when handling customer needs and concerns
- Basic Computer skills (WORD, EXCEL, PowerPoint, etc.)
- Able to type 35 words per minute
- Able to use 10 key
- Able to lift and/or carry objects weighing up to 10 pounds
- Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk
- Able to move quickly around entire property and stand for long periods of time
- Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with secondhand smoke
- Must be able to work at a fast pace, efficiently.
- Must be able to respond to visual, olfactory and aural cues.
- Must be able to operate in mentally and physically stressful situations
- Must be able to work a flexible schedule including weekends, evenings and holidays