About this role
- Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and SPOTLIGHT ON SERVICE skills.
- Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.
- Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness.
- Creates an atmosphere of luck and celebrates customer wins.
- Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting.
- Anticipates needs of the guest and provides fast, flawless service.
- Executes all service programs to assure prioritization of service to very best guests.
- Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
- Promotes Total Rewards programs and Total Rewards registration and membership. Provides a warm farewell and thanks guests for visiting.
- Promotes Harrah’s and always projects Harrah’s in a positive light to guests.
- High School Diploma or equivalent preferred.
- Six months in Hotel Sales or Catering departments preferred.
- Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time