About this role
The Immigration Operations Specialist/Lead will manage end-to-end immigration operations, ensuring employees maintain appropriate work authorization and immigration status while delivering a compliant, accurate, and responsive experience. The role will work closely with employees, business leaders, HR, Legal, Mobility, Compensation & Benefits, and external immigration service providers to manage immigration cases, risks, deadlines, and escalations.
Minimum : 3 years with non-engineering degree
Location: Mexico City
Key Responsibilities
- Manage Immigration Operations: Own day-to-day immigration activities, including work permits, visas, renewals, registrations, dependent cases, and other employment-related immigration processes.
- Ensure Case Quality & Compliance: Review immigration eligibility, applications, supporting documentation, and case information to ensure accuracy, completeness, consistency, and adherence to applicable immigration requirements.
- Maintain Work Authorization: Monitor employee immigration status, document expirations, filing deadlines, renewals, and pending actions to help maintain continuous legal status and work authorization.
- Drive Case Management: Track immigration cases from initiation through closure, ensuring required documentation, stakeholder actions, dependencies, and case milestones are actively managed.
- Manage Complex Cases & Escalations: Coordinate resolution of cases involving processing delays, documentation discrepancies, travel restrictions, status concerns, urgent business requirements, or other immigration-related complexities.
- Advise Employees & Stakeholders: Provide clear immigration guidance and timely case updates to employees, managers, HR, Legal, Mobility, Compensation & Benefits, and other relevant business stakeholders.
- Manage Immigration Vendors: Partner with external immigration counsel and service providers to monitor case progress, service levels, documentation quality, compliance requirements, turnaround times, and escalations.
- Strengthen Governance: Maintain appropriate case records, trackers, documentation, and controls to support operational governance, reporting, and audit readiness.
- Identify Immigration Risk: Proactively identify upcoming expirations, delayed filings, documentation gaps, or cases requiring intervention and escalate risks before they impact employee work authorization or business continuity.
- Improve Employee Experience: Provide employees with clear expectations, documentation requirements, timelines, and status updates throughout the immigration process.
- Drive Process Improvement: Identify recurring case issues, operational bottlenecks, and opportunities to strengthen immigration workflows, controls, documentation standards, and stakeholder communication.
Qualifications & Experience
- Bachelor's degree in human resources, Business Administration, International Relations, Legal Studies, or a related discipline.
- Relevant experience in corporate immigration, global mobility, HR operations, or immigration case management.
- Working knowledge of employment-based immigration processes and documentation.
- Experience coordinating with external immigration counsel or immigration service providers.
- Strong attention to detail with the ability to manage multiple cases, deadlines, and documentation requirements simultaneously.
- Ability to handle sensitive employee and immigration information with appropriate confidentiality.
- Strong stakeholder management, communication, and problem-solving skills.
- Experience working in a large, matrixed, or multinational organization is preferred.
Key Competencies
Immigration Case Management | Compliance & Risk Management | Work Authorization Tracking | Vendor Governance | Stakeholder Management | Documentation Quality | Escalation Management | Employee Experience | Process Improvement | Operational Governance
Success in the Role
Success will be reflected in timely and accurate case execution, strong compliance discipline, proactive management of expirations and immigration risks, effective vendor performance, reduced escalations, and a clear employee and stakeholder experience throughout the immigration lifecycle.