About this role
- Execute operation process and achieve operation target
- Responsible for the KPI achievement
- Set up the team goal align with the operational target and execute the operation plan of the teams managing
- Lead, educate, and correct the Team Leaders the team CSAs on their performance, competence, and attitude of work
- Play as a role model in the team
- Deep dive and identify issues in the management work and resolve in a timely manner
- Communicate ,listen, influence, care people, set up trust and respects in the team
- Sense of urgency
- React, and resolve any issue and problem independently
- Flexible in working hours and working day
- Resolve serious complaint if necessary and enhance customer experience