About this role
Work directly with sellers/vendors & internal teams for Catalog correction, report sharing, new launch preparations, deal support.
Key job responsibilities
- Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
- Handle various types of cases related to inbounding, product issues and customer complaints
- Provide required inputs to seller to manage customer feedback
- Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
- Review Amazon catalog for content quality based on per-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
- Document processes & regularly update existing SOPs
- Review & suggest SOP changes required if any to the team basis input from Category managers
- Handle various sets of daily, weekly and monthly business reports
- Onboard new processes if required as per the business needs