About this role
ITS Business Operations is the operational backbone of IT Support, enabling leaders to make data-driven decisions through financial planning, monthly business reviews, and cross-functional coordination. We are looking for an experienced Program Manager to drive the end-to-end delivery of critical operational programs — from financial planning cycles and executive reporting to process improvement and stakeholder alignment. This role is highly visible: you will regularly partner with senior ITS leaders, design and execute operational cadences that inform executive decisions, and own the mechanisms that ensure accuracy, timeliness, and continuous improvement of cross-functional financial and operational reporting.
- Key job responsibilities - Program manage ITS annual financial planning (OP1 & OP2), designing end-to-end planning mechanisms, defining milestones, RACI, and communication plans, and coordinating cross-functional inputs to consolidate strategic priorities, headcount allocation, and budget forecasts via the BizOps Hub platform.
- Drive alignment across teams to meet planning deadlines and facilitate leadership review of financial submissions. - Own the quarterly reforecast program, including mechanism design, deliverable tracking, variance analysis reporting, and continuous process improvement.
- Deliver leadership-ready restatement submissions each cycle. - Operate the CIS Monthly Business Review (MBR) program, managing the full lifecycle: communications cadence, content deadlines, P0 document creation, financial and headcount inputs, pre-read production, monthly readouts, and action item tracking through closure.
- Manage final edit, submission, and publication workflows. - Lead ITS SharePoint content strategy, ensuring governance over news, calendar events, FAQs, and policies & procedures.
- Coordinate inputs from Executive Assistants, BizOps communications, and policy owners to maintain accuracy and accessibility. - Serve as Coupa Purchase Order governance approver, ensuring HRID compliance on all PO requests, resolving gaps with submitters, and tracking compliance metrics leveraging BizOps Hub data.