About this role
Help shape the future of fulfillment alongside passionate, talented people who are obsessed with delivering for customers. As a Senior Operations Manager at our MQJ9 building in Franklin, Indiana you'll be at the helm of a large-scale operation that delivers for millions of Amazon customers every day. This is your opportunity to lead, innovate, and make a measurable impact on one of the world's most customer-obsessed supply chains. Be part of something extraordinary from day one.
What You'll Do
- Own the operation – Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).
- Lead and develop leaders – Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.
- Drive continuous improvement – Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.
- Deliver a world-class customer experience – Ensure safety, quality, and performance standards are met or exceeded every single day.
- Collaborate cross-functionally – Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure resources, share best practices, and drive site-wide success.
- Cultivate ideas – Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the network.
- Share best practices – Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network. Additional Job Elements to this Hands-On Leadership Role
- Lift and move totes up to 49 pounds each
- Regular bending, lifting, stretching and reaching both below the waist and above the head
- Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
- Continual standing and/or walking an average of 5 miles daily
- Ability to work in construction / distribution environments that may be noisy, unlit, unheated, not air-conditioned
- Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)