About this role
Our FYidoctors Toronto - Weston Rd clinic is looking for someone like you to bring your exceptional skills and experience and join us as a Practice Coach I to fill an existing vacancy! This position is a full-time role working 40 hours per week. Our clinic is open Monday to Saturday. In this role, you?ll play a pivotal role in driving operational excellence and fostering a patient-focused environment. You?ll empower staff, optimize clinic performance, and enhance the lives of patients in a dynamic, rewarding, and collaborative environment! Join a team passionate about eye care and making a meaningful difference!
What You?ll Do
- Lead daily clinic operations to deliver exceptional patient experiences and alignment with company strategy, goals, and values
- Coach and mentor team members to enhance their skills, performance, and knowledge
- Collaborate with Regional Coach to strengthen leadership capabilities and achieve clinic objectives
- Build and inspire motivated, high-performing teams aligned with organizational goals
- Foster a positive, collaborative work environment by providing clear direction and cultivating a shared vision
- Motivate and influence team members by empowering them, creating enthusiasm, and gaining support to achieve clinic objectives
- Foster open communication through active listening and promoting a transparent, trust-based culture
- Drive practice development by improving procedures, implementing initiatives and optimize patient care and clinic performance
- Champion company initiatives, evaluate their effectiveness, and implement best practices to strengthen and enhance the brand
- Deliver exceptional customer service, ensuring a positive patient experience and creating value for every patient
- Support clinic operations by performing additional duties as required What You Bring
- College degree or equivalent experience
- 2-4 years of management or supervisory experience
- Minimum one year of Optical background, preferably in clinic management
- Previous experience in customer service and retail preferred
- Understanding of operations, processes, and business performance
- Proficiency with technology and computers, including MS Office Suite
- Proven ability to inspire, coach, and mentor a team while driving organizational goals and delivering exceptional patient experiences
- A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively
- Excellent organizational, time management and multitasking skills
- Outstanding oral and written communication skills
- Ability to multi-task and thrive in a fast-paced environment
- Knowledge of optical theory and eyewear merchandise is considered an asset How You'll Benefit
- Competitive wages including quarterly bonuses (for qualifying clinics)
- A comprehensive benefits package that includes outstanding optical coverage (remove this bullet for casual roles)
- Rapid and continued growth, ensuring a constantly challenging and rewarding environment
- A workplace culture that fosters a sense of collaboration
- Ongoing training and development opportunities to help you develop your career Why You Should Join Us FYidoctors, a division of FYihealth group, is Canada?s largest and most technologically advanced eyecare provider. Our purpose is simple: enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it. At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal o