About this role
Job Description
Night SOC Operator & Office Administrator
Armour Security & Protection Services Corp. ? Burnaby, BC
Job Type: Full-Time / Part-Time
Shift: Overnight ? 11.5-hour shifts
Full-Time: 3 shifts per week (34.5 hours)
Part-Time: 2 shifts per week (23 hours)
Work Location: In person ? Burnaby, BC
About Armour Security
Established in 2014, Armour Security & Protection Services Corp. is a Canadian security company providing professional security services across multiple provinces. With a workforce of over 1,250 licensed security professionals, we specialize in security guarding, mobile patrol, concierge services, loss prevention, alarm response, and security operations management.
Our commitment to professionalism, technology, employee accountability, and exceptional client service has helped us build long-term relationships with clients across Canada. Our 24/7 Security Operations Centre plays a critical role in ensuring reliable service delivery and supporting our frontline security teams.
Job Description
We are seeking a reliable, organized, and detail-oriented Night Security Operations Centre (SOC) Operator & Office Administrator to join our Burnaby office.
This position combines security dispatch, overnight operations monitoring, employee coordination, client communication, and general office administration.
The successful candidate must be comfortable multitasking, handling telephone calls, monitoring security operations, and completing administrative responsibilities in a fast-paced environment.
Key Responsibilities
- Monitor security guards' attendance, sign-ins, sign-outs, patrols, checkpoints, and safety check-ins.
- Coordinate mobile patrol officers, alarm responses, emergency dispatches, and overnight security operations.
- Answer incoming telephone calls, emails, and messages from clients and employees.
- Arrange replacement guards for last-minute call-outs and staffing shortages.
- Review daily activity reports, incident reports, shift reports, and uniform compliance.
- Maintain communication with field supervisors and mobile patrol officers through telephone and radio.
- Prepare daily attendance reports, dispatch logs, incident summaries, and shift handover reports.
- Perform general office administration, data entry, filing, document preparation, and spreadsheet updates.
- Assist HR with employee records, onboarding documentation, recruitment, and administrative tasks.
- Update client operations records and track complaints, incidents, and corrective actions.
- Coordinate workplace injury notifications and emergency assistance when required.
- Ensure company procedures, reporting standards, and operational requirements are followed.
Requirements
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