About this role
About Puppy Sphere We are a high-growth startup redefining the wellness category through puppy therapy!
We’re on a mission to bring people together in welcoming spaces where the gentle power of puppies helps them slow down, boost their mood, and return again and again.
- As North America’s original puppy yoga company, we’ve built a community of over 400,000 people, making puppy therapy part of their everyday wellbeing ritual.
We’ve partnered with global brands including the NBA, TikTok, and Google to bring the gentle power of puppies to even more workplaces, events, and communities!
Job Description
As we continue to grow in Ottawa, we're looking for a passionate and knowledgeable Head Supervisor to help lead our Ottawa Pack.
If you are a highly organized, hardworking and creative individual, this might be the right opportunity for you.
In this role, you will play an integral part in leading the team that orchestrates our captivating puppy-centric events throughout your city.
- The Head Supervisor position is pivotal for the success of any Puppy Sphere location.
They are responsible for supporting and collaborating with the wider Management team to lead the day-to-day operations, achieve operational excellence, and build a positive team culture.
- This is a part-time, hybrid role located in Ottawa.
On-site presence is a necessity. The hourly rate for this role is $20.00 CAD per hour.
- Job Responsibilities Event Operations Assist and support Regional Operations Manager and Operations Coordinator with day-to-day operations to meet or exceed company goals.
Oversee and support execution of on-site and off-site Puppy Sphere events and operations to ensure a seamless, high-quality, and positive team and guest experience.
Manage the Puppy Sphere staff (event facilitators, supervisors, and yoga instructors).
Assist with creating and publishing a balanced team schedule for all event types, monitoring potential gaps and coordinating fulfilment needs.
Conduct on-site studio check-ins to ensure studio maintenance and cleanliness is in alignment with Puppy Sphere’s vision and standards.
Conduct quick team member check-ins while on-site to ensure team pulse is in accordance with Puppy Sphere’s values and standards.
Monitor city team chats to provide support, updates, clear communication and direction for inquiries, ensuring alignment with company values, standards, policies, and expectations.
Continuously seek areas of opportunity to improve our quality and service for animal, team, and guest experiences.
Ensure all events and team members comply with applicable company, local, city, provincial/state policies.
Ensure all team members are trained and follow safe handling practices and guidelines, upholding Puppy Sphere’s animal welfare standards at all times.
Responsibility for protecting studio assets by following procedures and policies for safety, security, maintenance, and cleanliness.
Communicate and escalate essential information in a timely manner to Operations Manager, maintaining confidentiality where appropriate.
Follow proper escalation channels and provide support with staff and guest relations, animal welfare, and safety incidents. Serve as the on-site lead for emergency procedures and maintain familiarity with emergency plans and safety protocols.
Act as a point of contact and manage any situations that arise during the events, liaising with management or customer service as necessary, and ensure a smooth and successful experience for all attendees.
Assist with weekly administrative tasks, sharing team updates, creating run-of-shows, and maintaining up-to-date financial budget and expense reports.
Assist with weekly studio tasks to ensure studios and teams are prep