About this role
Dr. Bastien Mole Clinic ? Sarnia, Ontario
*Job Type:* Full-time, Permanent
*Hours:* 40 hours per week, Monday to Friday (day shift)
*Location:* Sarnia, Ontario
*Compensation:* Negotiable based on experience and qualifications
Job Description
Dr. Bastien Mole Clinic is seeking an experienced, highly organized, and professional Medical Receptionist / Medical Office Assistant to join our busy medical practice specializing in mole assessments, skin cancer detection and treatment, and mole mapping surveillance.
The successful candidate will independently manage front-desk operations, coordinate patient appointments efficiently, handle telephone inquiries, and ensure excellent communication between patients, physicians, and clinical staff.
We are looking for a dependable, personable individual with strong organizational skills who can multitask effectively in a fast-paced medical environment. Experience with Accuro Electronic Medical Records (EMR) is strongly preferred.
Key Responsibilities
- Answer and manage incoming telephone calls professionally and efficiently.
- Triage patient inquiries, referrals, and appointment requests for OHIP-insured and private-pay services according to established clinic protocols, escalating clinical concerns to appropriate medical staff.
- Efficiently schedule consultations, biopsies, surgical procedures, mole mapping, and follow-up appointments to maximize physician availability and maintain smooth patient flow.
- Greet patients warmly and professionally upon arrival.
- Register patients and accurately collect and update demographic information, contact details, and Ontario health card information.
- Check patients in and out of the clinic and arrange appropriate follow-up appointments before departure.
- Maintain accurate patient records and appointment schedules using Accuro EMR.
- Efficiently type or dictate administrative notes directly into patient charts, including scheduling information, patient communications, and encounter-related documentation.
- Process incoming referrals, patient correspondence, and other administrative documentation.
- Communicate effectively with physicians, nursing staff, and other clinic personnel to coordinate daily clinic operations.
- Provide patients with accurate information regarding appointment procedures, OHIP-covered services, and private-pay services.
- Maintain strict patient confidentiality and comply with applicable privacy legislation.
- Maintain a clean, organized, and welcoming reception environment.
- Prioritize multiple responsibilities while maintaining accuracy, professionalism, and courtesy.
Qualifications and Skills
- Previous experience as a Medical Receptionist or Medical Office Assistant is preferred.
- Experience with Accuro EMR is strongly preferred and considered a significant asset.
- Excellent telephone etiquette, communication skills, and patient service abilities.
- Strong organizational skills with the ability to manage a busy appointment schedule efficiently.
- Proficient computer skills, including efficient typing, accurate data entry, and the ability to use voice dictation software for chart documentation.
- Familiarity with OHIP, medical referrals, and private-pay medical services is an asset.
- Ability to work independently, prioritize responsibilities, and adapt to changing clinical demands.
- Strong attention to detail and commitment to patient confidentiality.
- Professional, courteous, reliable, and capable of working collaboratively with all clinic staff.
- Ability to remain calm, efficient, and respectful when dealing with high patient volumes and competing priorities.
What We Offer
- Full-time, permanent employment.
- Consistent weekday daytime schedule (40 hours per week).
- Opportunity to work in a focused medical practice specializing in skin cancer diagnosis, treatment, and mole surveillance.
- Professional and collaborative clinical environment.
- Compensation based on experience and qualification