About this role
- As a Store Supervisor, you will help lead the day-to-day operations of the store while delivering exceptional customer service, help drive store performance, ensure operational excellence, and maintain compliance with all regulatory and Company requirements.
- Ideal for someone who enjoys leading by example, and creating a positive, customer-focused environment in a fast-paced retail setting Responsibilities Provide exceptional customer service and promote a welcoming shopping experience.
- Coach, support, and motivate team members while fostering a positive team culture.
- Ensure compliance with all cannabis regulations, Company policies, procedures, and security requirements.
- Monitor and support sales performance and customer engagement.
- Assist with inventory management, merchandising, receiving, and stock control.
- Maintain a clean, organized, and professional store environment.
- Support loss prevention, cash handling, and asset protection practices.
- Resolve customer concerns professionally and effectively.
- Assist with employee training, onboarding, and ongoing development.
- Help ensure operational goals, store standards, and performance expectations are consistently achieved.
Qualifications
- A minimum of 19 years of age.
- Previous retail experience, including experience in a leadership or supervisory role.
- Strong customer service and relationship-building skills.
- Excellent communication, problem-solving, and interpersonal abilities.
- Ability to lead by example and effectively support and motivate a team.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Comfortable working with technology, point-of-sale systems, and retail operating procedures.
- Commitment to maintaining confidentiality, security, and regulatory compliance.
- Valid CannaSell certification Satisfactory criminal record check.
- Ability to work days, evenings, weekends