About this role
Are you passionate about luxury retail, exceptional customer service, and creating memorable client experiences?
Adecco is currently recruiting for a Maison Host to join a prestigious luxury jewelry and watch boutique in Downtown Toronto.
As the first point of contact for clients entering the boutique, you will play a key role in delivering an elevated and personalized luxury experience. If you are polished, customer-focused, and thrive in a sophisticated retail environment, this is an exciting opportunity to represent an iconic luxury brand.
Join a globally recognized luxury brand and help create unforgettable moments for every client who walks through the door.
- Pay rate: $22.00 - $26.00/hour
- Location: Toronto, ON
- Job type: Temporary | Full-time
Here's why you should apply
- Paid weekly accurate and on time
- Strong health and safety programs
- Medical and dental benefits once qualified
- Free training programs
- New and quicker onboarding process
- Temporary position that could lead to a permanent position
Responsibilities
Deliver an Exceptional Luxury Client Experience
- Welcome clients and guests in a warm, professional, and engaging manner
- Serve as the first point of contact for all visitors entering the boutique
- Confirm appointments and escort clients to their designated Sales Associate
- Provide information about the boutique, products, and services while ensuring a seamless client journey
- Maintain a polished and professional presence that reflects the prestige of the brand
Guest Reception & Concierge Services
- Coordinate guest arrivals and manage showroom traffic flow
- Direct clients to the appropriate Sales Associate or Manager
- Offer and facilitate premium beverage service for boutique guests
- Anticipate client needs and ensure every visitor receives personalized attention
Customer Service & Communications
- Manage inbound phone calls in a professional and courteous manner
- Respond to customer inquiries via email and chat
- Assist clients with questions regarding boutique services, operating hours, appointments, and repair processes
- Resolve inquiries efficiently while maintaining a luxury service standard
Brand Ambassador Responsibilities
- Uphold all boutique, corporate, and client experience protocols
- Ensure compliance with established service standards and customer e