About this role
Job Summary
As a Customer Service Representative, you?ll support customers by answering questions, understanding their needs, and providing clear, helpful service. You?ll use communication and analysis skills to resolve inquiries, maintain accurate records, and identify relevant products or services.
Duties
- Handle incoming customer calls, emails, and text messages professionally and promptly.
- Respond to customer inquiries regarding appointments, installations, products, and services.
- Confirm appointments and communicate schedule changes, delays, and updates to customers.
- Handle customer concerns and complaints professionally, escalating issues when necessary.
- Follow up with customers to ensure a positive experience and maintain strong customer relationships.
- Schedule and coordinate sales appointments, installation jobs, and service visits.
- Communicate with sales representatives, installers, and management to ensure smooth daily operations.
- Monitor appointment cancellations and work with the sales team to retain or reschedule appointments.
- Update customer records, appointment details, and job statuses accurately in Workiz.
- Ensure schedules are accurate and relevant teams receive timely notifications about changes.
- Maintain accurate customer records and job information in the company CRM.
- Assist with preparing and sending customer communications, confirmations, and reminders.
- Coordinate deposits, invoices, and payment follow-ups as required.
- Assist with warranty requests, service calls, and post-installation follow-ups.
- Perform other administrative and customer service duties as required.
Qualifications
- Previous customer service, reception, dispatch, or administrative experience is an asset.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask, prioritize tasks, and work effectively under pressure.
- Proficiency with computers, email, spreadsheets, and CRM systems.
- Experience with Workiz or similar scheduling and field-service software is an asset.
- Professional telephone manner and a positive, customer-focused attitude.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and a proactive approach to resolving customer concerns.
Pay: $17.60-$22.00 per hour
Expected hours: 35.0 ? 40.0 per week
Benefits
- Casual dress
- Extended health care
- On-site parking
Ability to commute/relocate
- Mississauga, ON: reliably commute or plan to relocate before starting work (required)
Experience
- Customer service: 1 year (required)
Language
- English (required)
Location
- Mississauga, ON (preferred)
Work Location: In person