About this role
Plumbing & HVAC Service Technician
JPS Furnace & Air Conditioning
Who We Are
At JPS Furnace & Air Conditioning, we recognize the importance of investing in and developing our people. We believe our employees deserve opportunities to expand their knowledge, strengthen their skills, and advance their careers. In return, our customers deserve the highest level of service, professionalism, and workmanship.
We take great pride in the culture we have built and recognize that our employees are the foundation of our success. Hard work, dedication, accountability, and a commitment to excellence are valued and recognized at JPS.
We are looking for an experienced professional who takes pride in their trade, values teamwork, and shares our commitment to delivering exceptional customer experiences.
Position Description
Are you an experienced Plumbing & HVAC professional looking to join a dynamic, supportive, and customer-focused team?
JPS is seeking a skilled *Plumbing & HVAC Service Technician* with strong troubleshooting, diagnostic, repair, and installation capabilities. This position is suited to an experienced technician who is confident working with residential plumbing and HVAC systems and can independently manage service calls from initial diagnosis through completion.
*Residential boiler installation experience is a mandatory requirement for this position.* Candidates must have demonstrated hands-on experience installing residential boiler systems and be comfortable working with hydronic heating applications.
The successful candidate must be capable of independently managing all aspects of a service call, including diagnosing the problem, communicating findings, presenting appropriate solutions, obtaining customer approval, and completing the necessary repairs or installations.
We are looking for someone who understands that being a successful service technician involves more than technical ability. Strong customer relationships, sound decision-making, accountability, and the ability to represent JPS professionally in every customer interaction are equally important.
Duties & Responsibilities
This position will include, but is not limited to, the following:
- Visit customers' homes to assess, diagnose, and resolve residential plumbing and HVAC concerns accurately and efficiently.
- Troubleshoot, diagnose, repair, and install residential plumbing and HVAC systems.
- Diagnose and repair residential furnaces, air conditioning systems, hot water tanks, tankless water heaters, boilers, and related equipment.
- Perform residential boiler installations, including hydronic heating systems and associated components.
- Independently manage service calls from initial assessment through diagnosis, customer communication, approval, and completion.
- Identify opportunities to recommend appropriate repairs, upgrades, and replacement solutions based on the customer's needs.
- Clearly communicate findings, recommendations, and available repair or replacement options to customers.
- Provide accurate recommendations and help customers make informed decisions without unnecessary pressure.
- Deliver exceptional customer service while creating positive and lasting customer relationships.
- Build customer confidence through professionalism, honesty, transparency, and quality workmanship.
- Take ownership of assigned calls and responsibilities, demonstrating sound judgment and accountability.
- Manage service calls, time, and resources effectively throughout the workday.
- Prepare accurate and detailed invoices and collect customer payments when required.
- Maintain a clean, organized, and appropriately stocked service vehicle.
- Follow company procedures, safety requirements, and established quality standards.
- Demonstrate dependability, reliability, professionalism, and punctuality.
- Work effectively both independently and as part of a team.
- Participate in ongoing training and professional development.
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