About this role
We are seeking a *highly motivated, professional, and compassionate individual* to join our team as a *frontline Patient Care Coordinator*. In this role, you will be the primary point of contact for our patients and play a vital role in shaping their experience with our clinic.
*DO NOT Call Our Office* About This Position - Email only.
What We?re Looking For
The ideal candidate will bring
- A warm, professional demeanor and strong *customer service skills*
- Ability to work independently and as a *positive, collaborative team player*
- Strong *communication and organizational skills*
- Experience in *sales and/or marketing* is an asset
- Exceptional *telephone etiquette*
- *Meticulous attention to detail* and accuracy in all tasks
- A commitment to *integrity and patient safety*
Key Responsibilities
- Greet patients and act as their first point of contact, in person and by phone
- Answer and direct calls, schedule appointments, and coordinate follow-up visits
- Triage referrals and manage clinic bookings appropriately
- Register new patients and update existing demographics
- Maintain and update medical records accurately
- Facilitate patient flow by coordinating with clinical staff
- Respond to inquiries from patients, prospective patients, and visitors in a professional manner
- Monitor and restock office supplies as needed
- Ensure the reception area, waiting room, and exam rooms are kept clean and welcoming
Requirements
- *Fluency in spoken and written English* (essential)
- Prior *medical office or healthcare experience* preferred
- Proficiency with scheduling systems and computer applications (asset)
- Strong multitasking skills and ability to thrive in a fast-paced environment
Job Types: Full-time, Permanent
Pay: $26.00-$30.00 per hour
Education
- Secondary School (required)
Experience
- Plastic Surgery or Dermatology: 1 year (required)
Language
- English (required)
Licence/Certification
- MOA Diploma or Certificate (preferred)
Work Location: In person