building operations manager @ City of Vancouver

Manager Portfolio and Building ServicesRequisition ID: 47535 OrganizationVancouver is consistently ranked as one of the world?s most liveable and environmentally sustainable cities. Recognized among BC?s Top Employers and Canada?s Greenest Employers, the City of Vancouver is seeking colleagues who can help advance our core commitments to exceptional public service, sustainability, equity, and an outstanding quality of life for all residents. With a strong commitment to being a City of Reconciliation, we invite you to join our dedicated team and become part of an innovative, inclusive, and engaging workplace. A career with the City of Vancouver and within the broader public service, offers meaningful work where you play a key role in ensuring equitable access to services, upholding ethical governance, and supporting the needs of citizens with integrity and dedication.

• Main Purpose and FunctionThe Manager, Portfolio & Building Services reports to the Director of Non-Market Housing Operations and assists in all aspects of managing the operations and janitorial services of the Non-Market Housing Operations portfolio.
• This position develops and implements enhanced workflow processes, policy and procedures, based upon the mission and values of Arts, Culture, and Community Services as well as compliance with Provincial legislation and non-market housing industry best practices.
• The Manager, Portfolio and Building Services directly supervises a team of Building Service & Working Supervisors, Administrative Support Officers, and the Scheduler, and indirectly supervises all Building Support Workers working across the portfolio of 12 NMHO buildings and approximately 1200 tenancies located in the DTES, Downtown South, and Killarney area.
• The Manager is responsible for the daily operational oversight and staff management of a complex, geographically disperse, and highly regulated housing portfolio.
• The Manager is responsible for managing the safety and security of staff, tenants, and buildings; ensuring compliance with residential legislation; the coordination of a variety of programs and services; tenant management and property management oversight; supporting the ongoing maintenance of sites; and tenant engagement strategies.
• In addition, the Manager, Portfolio & Building Services will identify, support, and integrate progressive outcomes on escalated files and highly sensitive projects relating to people and culture, tenancies, stakeholder relationships, and inter-departmental responses.
• The Manager, Portfolio and Building Services works as part of the management team and exercises independent judgement and is involved in complex problem solving for a variety of issues and situations.
• The position assumes acting responsibilities for the Director as needed.
• Specific Duties/Responsibilities Supervises and leads staff Recruits, selects, hires and evaluates staff who report to this position, supporting other selection processes across the housing portfolio.
• Leads attendance and performance management discussions with staff, including guidance, direction setting, coaching and feedback to staff to support their success.
• Establishes and practices appropriate professional boundaries - with and between staff, tenants, and the community.
• Identifies needs and gaps and organizes staff training and development to maintain appropriate professional standards of service delivery.
• In consultation with the Director, is accountable for supporting the goals and improvement plans established with employees as it relates to matters of expectations, discipline and terminations.
• Represents the employer at grievance hearings and other employment related hearings such as arbitrations, Residential Tenancy Branch hearings, Labour Board hearings, and Human Rights Tribunal hearings.
• Manages conflict in a positive manner that is effective for all parties and over time.
• Provides effective team leadership through execution and times of change; nurture and moti