About this role
¿You will have to:- Answer phone calls and chats, assess the nature of the calls and messages, assess the urgency and eligibility of the person, respond to the client's primary concern.- If necessary, provide immediate psychological support to the client.- Assess the client's needs and conduct a risk assessment for referral to a network of mental health professionals.- Provide information and expert advice on programs to assist the client in making an informed decision and wise choices.- Provide effective case management.¿Are you the right person for the job?
You must have a high degree of empathy, good listening skills and respect for diversity. As a key member of our multidisciplinary team, you must enjoy working independently and as part of a team. On a day-to-day basis, you must exercise good judgment and be reliable. As the first point of contact for our diverse client base, you must have excellent communication skills, both written and verbal, and be able to