About this role
The City of White RockLead Clerk Recreation and CultureEmployment Type: Temporary Full-TimePay Grade 15:$31.58 - $37.09Hours of Work:0830 - 16:30Competition Number:2026-58Closing Date: November 13, 2026, at 4:30pm The City of White Rock - where every wave of talent helps shape our City by the sea. We are proud to be an equal opportunity workplace and is committed to promoting and preserving a culture of diversity, equity, and inclusion. We know that our greatest strengths come from the people who make up our teams.
The City of White Rock is a unique, ocean-side community of 22,000 citizens located half an hour south of Vancouver on the shore of Semiahmoo Bay and is known for its sunny weather, expansive beach, historic pier, delightful restaurants, and sense of community.OverviewThe Recreation and Culture Department seeks a customer-oriented and self-motivated individual to join their department in the Lead Clerk Recreation and Culture on a temporary full-time basis. This is supervisory and clerical work ensuring effective office support services in a Recreational and Culture Facility.
An incumbent of this class is responsible for supervising, scheduling, reviewing, and participating in the work of moderate sized group of Clerks and Recreation Attendants involved in customer service and clerical duties, providing information and assistance to the public regarding recreation and cultural activities and inquiries related to the work. The work is performed under minimal supervision and the incumbent exercises considerable independent judgment and action is exercised within the framework of established policies and procedures.
Qualifications
- Completion of Grade 12 including or supplemented by courses related to the work plus considerable related experience, or an equivalent combination of training and experience.
Requirements
- Considerable knowledge of departmental policies, practices, rules, and regulations related to the work performed.
- Sound knowledge of modern office practices and procedures, and business English, spelling, arithmetic, and punctuation.
- Sound knowledge of the needs of various community groups and individuals as they relate to recreation and culture facilities.
- Ability to exercise sound judgement, to resolve problems and to make decisions in accordance with the applicable rules, regulations, policies, and procedures.
- Plans, assigns, supervises, schedules, reviews, and participates in the work of casual clerks and recreation attendants engaged in customer service, registrations, and rentals.
- Reviews and approves time sheet submissions.
- Assists Manager in hiring and selecting new casual clerks and recreation attendants.
- Coordinates the bookings of recreational and cultural facilities; receives facility rental requests and discusses same with users; books facilities according to availability; completes and issues rental contract forms; ensures that users comply with regulations and municipal insurance requirements where applicable.
- Develops, revises and upon approval implements new work methods and procedures; identifies inefficiencies in staffing and facility scheduling and recommends improved administrative processes for the department.
- Provides information and assistance to the public and user organizations regarding times, costs, and locations of activities; ensures phone and email inbox message inquiries are addressed; interpret rules, policies and procedures and handles complaints and inquiries.
- Compiles, reviews, and maintains a variety of office records, files, reports, documents, program bookings and other related information; prepares program summary schedules and reports; receives, audits, verifies, and records cash receipts; reconciles petty cash; maintains inventory of office supplies and purchases supplies.
- Logs and tracks facilities and maintenance and janitorial requests.
- Processes municipal-wide program registration; independently sets up recurring programs; monitors course lists and cancels courses d