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front desk manager @ Sunshine Inn

Smithers, British Columbia, CAOnsiteFull-time
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About this role

Education: College/CEGEP.

Work setting: Relocation costs covered by employer.

Hotel, motel, resort.

Tasks

  • Supervise staff.
  • Conduct performance reviews.
  • Conduct training sessions.
  • Perform front desk duties.
  • Prepare marketing plans.
  • Address customers' complaints or concerns.
  • Assist clients/guests with special needs.
  • Co-ordinate, assign and review work.
  • Requisition materials and supplies.
  • Hire and train staff in job duties, safety procedures and company policies.
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery.
  • Perform same duties as workers supervised.
  • Work conditions and physical capabilities: Fast-paced environment.
  • Work under pressure.
  • Tight deadlines.
  • Attention to detail.
  • Standing for extended periods.
  • Large workload.
  • Personal suitability: Client focus.
  • Efficient interpersonal skills.
  • Excellent oral communication.
  • Team player.
  • Dependability.
  • Judgement.
  • Organized.

Experience: 1 year to less than 2 years.

  • Employment terms options: Morning.
  • Night.
  • Day.
  • Weekend.

Skills

performance reviewTrainingCustomer Service

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