About this role
Job summary
Suttons Wharf Health Centre is seeking a motivated and proactive General Practice Assistant (Clinical & Administrative) to join our busy and supportive team.
This is a varied and rewarding role combining hands-on clinical support with administrative and care coordination responsibilities. The postholder will support clinicians in delivering high-quality patient care while also playing a key role in proactive population health management, including recalls, searches, and patient pathway coordination.
This role is ideal for someone looking to develop a career in primary care within a modern, forward-thinking practice.
The role consists of fixed hours of:
Monday: 12-8pm
Tuesday: 12-8pm
Wednesday: 11am-7pm/12-8pm (alternating week to week)
Thursday: 8am-4pm
Friday: 8am-4pm
Main duties of the job
The role includes a balanced mix of clinical, administrative, and coordination duties, including:
Clinical Duties
- Undertake basic clinical observations (BP, pulse, height, weight, BMI)
- Perform phlebotomy, including domiciliary visits where appropriate
- Carry out ECGs, urine testing, and other diagnostic procedures (following training)
- Support NHS Health Checks and new patient checks
- Assist with chronic disease monitoring (e.g. hypertension, diabetes)
- Act as a chaperone in line with practice policy
- Accurately record patient information in the clinical system
Administrative & Care Coordination Duties
- Process and code clinical correspondence
- Manage patient recalls and follow-ups (e.g. long-term conditions, screening)
- Run clinical system searches to identify patients requiring review
- Support delivery of QOF, IIF and enhanced services
- Coordinate referrals, appointments, and test results
- Maintain accurate and up-to-date patient records
- Prepare and pre-populate forms for GP review
- Support list management and population health initiatives
- The postholder will be expected to undertake the majority of duties normally associated with a Medical Administrator, together with other appropriate administrative responsibilities relevant to the role.
Team & Service Duties
- Work collaboratively within a multidisciplinary team
- Support community-based work where required
- Participate in audits and quality improvement (QI) projects
- Attend team meetings and training sessions
About us
Suttons Wharf Health Centre is a large, well-established practice serving a population of approximately 19,000 patients, working within a Primary Care Network covering around 55,000 patients.
We have a strong multidisciplinary team including:
- GPs and Clinical Partners
- Nurses and Healthcare Assistants
- Pharmacists
- Care Coordinators
- Administrative and reception teams
We are committed to continuous improvement, staff development, and delivering high-quality patient care.
Job description
Job responsibilities
Dimensions of the Role
Supports a patient population of approximately 19,000 (practice level)
Works within a PCN covering approximately 55,000 patients
Supports multiple clinicians including GPs, nurses, and allied health professionals
Manages and contributes to patient recall programmes (e.g. chronic disease, screening)
Processes high volumes of clinical correspondence and patient data
Contributes to QOF, IIF and enhanced service delivery targets
Uses clinical systems (e.g. EMIS) to run searches and improve population health outcomes
Clinical Responsibilities
Perform phlebotomy including domiciliary visits where appropriate
Support NHS Health Checks and new patient health checks
Act as chaperone in line with policy
Accurately record clinical information in patient records
Administrative & Care Coordination Responsibilities
Process and code clinical correspondence
Manage patient recalls and follow-ups
Support QOF, IIF and enhanced service delivery
Coordinate referrals, appointments, and results
Maintain accurate patient records and data quality
Prepare documentation and pre-populate forms
Support population health and list management initiatives
Team & Service Responsibilities
Work collaboratively within a multidisciplinary team
Support community-based work
Participate in audits and quality improvement projects
Attend team meetings and training sessions
Confidentiality
The postholder must maintain strict confidentiality in relation to patient, staff, and organisational information, in line with GDPR and NHS data protection requirements.
Data Protection
The postholder must comply with the Data Protection Act and UK GDPR, ensuring all personal data is handled appropriately.
Health and Safety
The postholder is responsible for maintaining a safe working environment and adhering to all health and safety policies.
Infection Control
The postholder must comply with infection prevention and control policies to minimise risks to patients and staff.
Safeguarding
The postholder must adhere to safeguarding policies and procedures to protect vulnerable adults and children.
Equality and Diversity
The organisation is committed to equality and diversity. The postholder must promote inclusive practices and treat all individuals fairly.
Training and Development
The postholder is expected to participate in ongoing training, including mandatory and role-specific development.
Review of Job Description
This job description is intended as a guide and may be amended in line with service needs.
Person Specification
Experience
Essential
- Experience in a patient-facing or administrative role
- Excellent organisational and communication skills
- Ability to work independently and as part of a team
- Good IT skills
- Understanding of confidentiality and safeguarding
Desirable
- Experience working in General Practice or healthcare
- Knowledge of EMIS or similar clinical systems
- Experience with recalls, searches, or QOF work
- Phlebotomy skills or willingness to train
Qualifications
Essential
- GCSE/NVQ Level 2 or equivalent, or relevant experience
Desirable
- Knowledge of EMIS or similar clinical systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Suttons Wharf Health Centre
Address
26 Palmers Road
London
E2 0FA
United Kingdom
Employer's website
https://www.suttonswharfhealthcentre.nhs.uk/ (Opens in a new tab)