About this role
Job summary
An exciting opportunity has arisen for a suitably experienced candidate to join our busy multi-disciplinary team; working alongside paediatric diabetes team to deliver administrative support to the service.
Close relationships will be required with the nursing and medical team, allied health professionals, children and young people and their families.
We offer a service to children and young people diagnosed with diabetes across the West Midlands Region at all three of our hospital sites.
The successful candidate will be expected to work across all three sites (HGS)
The successful candidate will need to have relevant experience with IT systems including electronic patient records.
The role requires strong organisational skills, attention to detail, the ability to manage competing priorities, and confidence in handling sensitive patient and service related information in line with information governance requirements.
This is a highly specialist service, we encourage informal visits/ contact prior to application or interview for further information.
Main duties of the job
The post holder will contribute to the effective delivery of the clinical service by providing a reliable, efficient, and patient focused administrative service that supports the Trust's values, objectives, and commitment to high quality care.
In this role you will work alongside our Clinical Nurse Specialists, and the MDT ensuring effective communication and coordination of care.
Your key responsibilities will be to provide day to day administrative and coordination support to the clinical team, supporting service delivery and patient pathways.
You will manage and coordinate diaries, clinics, meetings and service activities as required; ensuring effective use of clinical time. This will include organising and supporting meetings, including preparation of agendas, and taking accurate minutes when required.
You will process referrals, and enquiries in a timely and professional manner, supporting routine monitoring and administration processes, this will include data entry, reporting, and maintaining accurate records and databases.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description
Job responsibilities
Please note for a specific detailed job description for this vacancy please see attached job description.
Person Specification
Qualifications
Essential
- Good general education, including GCSE English and Maths (Grade A C / 9--4).
- NVQ Level 3 in Business Administration or equivalent administrative experience
Desirable
- IT qualification such as ECDL.
- RSA Level 3 typing or equivalent experience within administrative environment.
Experience
Essential
- Experience working with the public and delivering high-quality customer service.
- Experience using Microsoft Office applications (Word, Excel, Outlook).
- Experience using IT systems for data entry and information retrieval.
- Experience working in a busy, fast-paced environment.
- Understanding of confidentiality, data protection and information governance requirements.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
United Kingdom
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)