About this role
Job summary
You will be responsible for all referral and onward patient journey management. You will accurately update patient records, while also providing a professional and welcoming service to patients and supporting the wider team.
Applications are welcome from those dedicated to a caring ethos, high performance standards, team working and strong work ethics.We are recruiting for minimum of 20 hours week. Please only apply if you can commit to these commitments as advertised.
Main duties of the job
- Receive, assist, and direct patients in a courteous and professional manner
- Manage incoming and outgoing referrals via the eRS system and other WNCL referral system, documents and third party information, and handling inquiries efficiently
- Carry out general administrative tasks including filing, scanning, and document management as needed
- Liaise with clinical and administrative staff to support the smooth running of the service
- Maintain confidentiality and adhere to data protection guidelines at all times
- Support the practice team with any additional administrative duties as required including reception covers.
About us
Grovelands Medical Centre is a well-established family-run GP practice committed to providing high-quality, patient-centred care to our local community. We pride ourselves on delivering a friendly, supportive, and accessible service, ensuring that patients receive the care and attention they need in a timely and professional manner.
Our dedicated multi-disciplinary team works collaboratively to promote health and well-being, offering a range of primary care services tailored to the needs of our diverse patient population. We are committed to continuous improvement, staff development, and maintaining a positive working environment for all team members.
Job description
Job responsibilities
We are seeking a proactive and organised Medical Secretary to provide high-quality administrative support to our clinical team. .
Key Responsibilities
- Create patient letters, discharge summaries, and general correspondence.
- Respond efficiently to telephone calls and emails from patients, carers, and healthcare professionals, referring to relevant departments or agencies when necessary.
- Acquire and apply necessary medical terminology.
- Manage eRS system worklist, A&G queries, rejections etc.
- Liaise with the hospital teams, referral gateway and private providers as needed to coordinate patient referrals, admissions and appointments queries
- Action two week wait and fast-track referrals promptly to ensure timely appointments. Safety net these referrals and action any issues that arise
- Keep relevant colleagues informed of hospital structure and referral pathway changes. Action incoming emails as per your role
Person Specification
Qualifications
Essential
- Typing skills, good standard of IT literacy including all MS programs
- At least 3 GCSE grade A- C or equivalent
- Knowledge of EMIS clinical system, DOCMAN, eRS
Desirable
- detailed knowledge of the eRS system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Grovelands Medical Centre
Address
1 Grovelands Road
Palmers Green
London
N13 4RJ
United Kingdom
Employer's website
https://www.gpdoctor.co.uk/ (Opens in a new tab)