About this role
Job summary
We are recruiting Patient Coordinators for contracted overnight shifts [23:00 to 08:00]. This a12-month fixed-term contract.
This position is not remote; all shifts must be completed on-site at either Moorgate PCC or Waters Meeting Health Centre.
Shifts are available across both weekdays and weekends.
Main duties of the job
To fulfil efficient call handling, despatching, administration and reception duties, working as a member of the BARDOC Operations Team.
About us
Set up in 1996 as the Preferred Provider of GP Out of Hours Services, BARDOC has evolved into a leader of delivering a diverse range of 24/7 healthcare services across Greater Manchester. The service has developed a reputation for innovation and has evolved into a Community Benefit Society which works in partnership with patients and a range of other service providers to deliver high quality patient focused care to the heart of its local communities.
Job description
Job responsibilities
Core duties and responsibilities
This list of duties and responsibilities which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically:
Answer telephone calls from the general public and Healthcare Professionals in a courteous, helpful and professional manner
Accurate recording of patient data in line with GDPR protocols
Despatch home visits to BARDOC Visiting Services
Manage the bookings of Treatment Centre appointments.
Ensure effective comfort calling to patients when required
Liaise and collaborate with other external multi-disciplinary teams, such as Hospitals, Pharmacies, Nursing Services, Ambulance and Police
Any other duties reasonably falling within the nature of this post
Behaviours required
Self-motivated, well organised and proactive
Demonstrates accountability for own workload and open to learning from mistakes
A willingness to learning from others, sharing knowledge with colleagues
Is approachable and takes pride in own work
Acts with honesty and integrity through all you do
Demonstrates a flexible approach to working
Please refer to the attached Job Description for more information.
Person Specification
Qualifications
Essential
- Educated to GCSE standard or equivalent
Experience
Essential
- Experience of working with the general public
- Experienced in working with IT, databases and systems
Desirable
- Experience of a similar role
Behaviours Required
Essential
- Strong commitment to providing excellent customer care
- Good team worker and ability to work with on own initiative
- Enthusiastic and flexible
- Commitment to personal development
- Willingness to comply with business dress code
- Displays honesty and integrity
- Always demonstrate equality and diversity
Knowledge
Desirable
- Knowledge of the NHS out of hours service
- Understanding of confidentiality regulations and protocols.
- Understanding of Health and Safety regulations
Skills
Essential
- Good communication and interpersonal skills
- Ability to converse confidently and clearly in spoken English to both patients and colleagues
- Strong written communication skills
- Organisational skills
- Ability to adapt to change within the working situation
- Ability to use own initiative
- Ability to work under pressure
- IT, keyboard and telephony skills
Other Requirements
Essential
- A satisfactory Enhanced Disclosure Barring Service [DBS] check
- 2 Satisfactory references [1 from current / most recent employer & 1 character]
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
BARDOC
Address
Moorgate Primary Care Centre
22 Derby Way
Bury, Manchester
BL9 0NJ
United Kingdom
Employer's website
http://bardoc.co.uk/ (Opens in a new tab)