About this role
Job summary
We have an exciting opportunity within our Clinical Team for a Temporary Health Care Assistant
This role is for 20 hours worked over two/three days must be able to work until 6.30pm
You will be supporting the effective delivery of our services by assisting our clinical team in the care of our practice patients. You will work closely with our clinical teams to maximise performance against contractual requirements.
If you are a health care assistant who has worked in a primary care setting then this role would be perfect for you
Main duties of the job
Within this role you will be assisting within our clinical team
The nursing responsibilities for this role are:
NHS health check
Diabetes/Hypertension data collecting
BP monitoring
Urinalysis
Phlebotomy
Ear Syringing
Influenza/Pneumococcal/Shingles/RSV
B12
Chronic disease management
Providing lifestyle advice
There is also administration responsibilities and management of medical records
About us
Craneswater Group Practice is just a stones throw away from Southsea Seafront. The team is made up of 45 team members, comprising of five Partners, three Salaried GPs, three nurse practitioners and three practice nurses. We also have three HCAs and four Managers. We have a list size of 11,500 patients worked over two sites, we are a training practice.
If you are looking for an interesting part time role and are flexible on working days and able to work until 6.30pm this could be the perfect position for you
Job description
Job responsibilities
JOB TITLE
HEALTH CARE ASSISTANT
REPORTS TO
Operations Manager/Nurse Lead
Job summary
To assist medical personnel in the care of practice patients, to include treatment, preventative care, screening and patient education. The post will also include some administrative duties.
A uniform and name badge must be worn at all times, which will be supplied by the Practice.
They will act as a focal point of communication between patients, doctors, nurses and other members of the primary health care team
Duties
- 1. Nursing
NHS health checks.
Diabetes/Hypertension data collecting
BP monitoring
Urinalysis
Phlebotomy
Ear Syringing
Influenza/Pneumococcal/Shingles/RSV
B12
Chronic Disease Management involving data collection and updating patient records
Provide lifestyle advice to patients making any necessary referrals within the practice
Weight monitoring
Ensure specimens are labelled and bagged ready for collection with the necessary paperwork completed
Ensure clinical waste collection runs smoothly, reporting any problems to Operational Manager
Ensure sharps bins are ready for collection
Restocking/Ordering all medical supplies
Restocking of clinical areas and consulting rooms
- 2. Administration and professional responsibilities
Participate in the administrative and professional responsibilities of the practice team
Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes
Ensure the clinical computer system is kept up to date with accurate details recorded
Ensure appropriate items of service claims are made accurately, reporting any problems to the practice administrator
Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice
Attend and participate in practice meetings as required
Assist in formulation of practice philosophy, strategy and policy
- 3. Management of medical records
Ensure that records are accurately assembled in advance of each consulting session
Ensure that records are available in the instances of urgent consultation
Retrieve and re-file records as requested, ensuring that strict alphabetical order is adhered to
Ensure correspondence, reports, results etc are filed in correct records
Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover
- 4. Management of appointment system
Ensure total familiarity with all appointment systems, including regular and incidental variations
Book appointments and recalls, ensuring sufficient information is recorded to enable retrieval of the medical record
Monitor flow of patients into the waiting room, ensuring the appointment system accurately reflects the arrival of patients
Monitor effectiveness of the system and report any problems or variations to the senior receptionist
- 5. Any other delegated duties considered appropriate to the post
SPECIAL REQUIREMENTS FOR THE POST
An understanding, acceptance and adherence to the need for strict confidentiality
An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests while adhering to practice limitations
An understanding and acceptance of own capabilities and awareness of own limitations
Ability to work without direct supervision and determine own workload priorities
Basic keyboard and computer skills
Flexibility of working hours
Excellent communication skills
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety
The post-holder will implement a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):
Using personal security systems within the workplace according to practice guidelines
Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff
Responsible for hand hygiene across the practice
Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice
Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc. are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
Safe management of sharps procedures including training, use, storage and disposal
Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
Undertaking periodic infection control training (minimum twice annually)
Routine management of own team / team areas, and maintenance of work space standards
Waste management, including collection, handling, segregation, container management, storage and collection
Spillage control procedures, management and training
Decontamination control procedures, management and training, and equipment maintenance
Maintenance of sterile environments
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services
The post-holder will
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths or equivalent
- Qualified in immunisation and phlebotomy
Desirable
- Qualified in NVQ level 2 in health and social care
Experience
Essential
- experience of working within a nursing team
- Experience of working in primary care
Desirable
- Experiencing of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Craneswater Group Practice
Address
34-36 Waverley Road
Southsea
Hampshire
PO5 2PW
United Kingdom
Employer's website
https://www.craneswatergp.nhs.uk/ (Opens in a new tab)