About this role
Job summary
We have an excellent opportunity for a Client Referral Co-ordinator to join our Customer Service Centre in Stockton-on-Tees.
As a non-clinical team, youll help people understand their available treatment options and take their first steps towards the most appropriate pathway. This is a rewarding role where your communication skills, empathy and ability to listen will make a real difference.
Location: Customer Service Centre, Ground Floor, Admiralty House, 9 Fudan Way, Stockton-on-Tees, TS17 6EN
Main duties of the job
Youll provide a customer-focused service, handling inbound calls and emails from people making initial treatment enquiries. Youll listen to their needs, explain available options and help them navigate the next steps.
Youll accurately record client information in line with GDPR, liaise with internal and external stakeholders to support access to treatment, and recognise and respond appropriately to vulnerability and safeguarding concerns.
Youll also tailor available services to individual needs and support the arrangement of funding for NHS services.
About us
Our Customer Service Centre operates 365 days a year and is the first point of contact for people exploring treatment as a self-paying client, as well as NHS professionals seeking emergency bed placements across our national network of hospitals.
Job description
Job responsibilities
You can find more information by pressing Apply Now, which will take you to the website with the attached job description
Person Specification
Experience
Essential
- Youll have excellent verbal and written communication skills and be confident handling sensitive conversations with vulnerable people, always approaching each interaction with care and empathy.
- Youll be comfortable working to call-handling KPIs and quality standards, able to work independently as well as part of a team, and confident using systems to accurately record information.
- The role operates 365 days a year, so youll need to be flexible to work a varied shift pattern, including weekends, evenings and nights.
Desirable
- Knowledge of mental health conditions and services is desirable but not essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Priory Healthcare
Address
Admiralty House
9 Fudan Way
Teesdale Business Park
Stockton-on-Tees
TS17 6EN
United Kingdom
Employer's website
https://jobs.priorygroup.com/why-join-us/ (Opens in a new tab)