About this role
Job summary
This role isnot eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
As a Mental Health Support Worker within the Community Mental Health Service, you will work as part of a multidisciplinary team to provide recovery-focused support to adults with mental health needs. Working under the direction of a Key Worker, or Lead Professional, you will support service users to achieve their individual recovery goals, promote independence, and improve their overall wellbeing.
The role involves delivering therapeutic interventions, promoting physical and mental health, supporting access to meaningful occupation, employment, social opportunities, and community resources, while ensuring high standards of person-centred care. You will work collaboratively with carers, and external partner organisations to provide seamless care and positive outcomes for service users.
This is a rewarding but sometimes challenging role that requires resilience, excellent communication skills, compassion, and the ability to build positive therapeutic relationships with individuals experiencing complex mental health difficulties.
Main duties of the job
- Deliver recovery-focused interventions to an allocated caseload of service users with mental health needs.
- Support individuals to identify, work towards, and achieve their recovery goals.
- Promote independence, social inclusion, meaningful occupation, activities of daily living, and access to employment opportunities.
- Undertake and support physical health monitoring and assessments, including recording physical health observations.
- Assist service users to access community resources, services, and support networks.
- Monitor, review, and report changes in mental health, physical health, wellbeing, and risk.
- Maintain accurate, timely, and confidential records using electronic systems.
- Work collaboratively with multidisciplinary teams, carers, and partner agencies to coordinate effective care.
- Contribute to care reviews, outcome measurement, quality improvement initiatives, and service development activities.
- Adhere to Trust policies, professional standards, safeguarding responsibilities, and health and safety requirements.
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may close this vacancy early if we receive a high volume of applications
Please note: If you use Artificial Intelligence (AI) as part of your application, we encourage you to review the Trust's guidance on the use of AI within the recruitment process. Further information can be found on Join Us :: Midlands Partnership University NHS Foundation Trust or www.mpft.nhs.uk/joinus
Job description
Job responsibilities
The post holder will provide planned, person-centred, recovery-focused interventions to a defined caseload of service users experiencing mental health difficulties. Working under the supervision of a Keyworker or Lead Professional, interventions will support individuals to achieve agreed recovery goals and maximise their independence and quality of life.
This includes supporting service users with:
- Activities of daily living and independent living skills.
- Social inclusion and engagement within local communities.
- Meaningful occupation and structured activity.
- Access to employment, education, and volunteering opportunities.
- Mental health recovery and wellbeing.
- Physical health awareness and promotion.
The post holder will
- Deliver agreed interventions in line with individual care plans.
- Support the planning and delivery of therapeutic group and individual activities.
- Encourage engagement in recovery-focused programmes and community-based opportunities.
- Assist service users in completing outcome measures and participate in reviews of care and intervention effectiveness.
- Promote equality, diversity, choice, independence, and recovery-oriented practice in all aspects of care.
The post holder will support physical health monitoring and promotion by:
- Undertaking physical health observations and assessments, including weight, height, blood pressure, ECGs, and phlebotomy where trained and competent.
- Supporting service users to improve physical health and wellbeing through education, advice, and health promotion activities.
- Reporting concerns relating to physical health to the appropriate healthcare professional.
The post holder will
- Develop and maintain positive therapeutic relationships with service users, carers, families, and colleagues.
- Communicate effectively with members of the multidisciplinary team and partner organisations.
- Provide accurate verbal and written updates regarding service users' progress, health status, and recovery goals.
- Work collaboratively with Trust services and external agencies to support seamless care, admission, transfer, and discharge processes.
- Support service users to access statutory, voluntary, charitable, and independent sector services.
The post holder will
- Contribute to the identification, review, and management of clinical and social risks.
- Report any concerns regarding risk, safeguarding, deterioration, or wellbeing promptly to the Care Coordinator or Lead Professional.
- Work within Trust safeguarding procedures and relevant legislation.
- Maintain professional boundaries at all times.
The post holder will
- Maintain accurate, contemporaneous, and legally compliant records.
- Record activity and service data using approved electronic systems.
- Use information technology and digital systems effectively in line with local and national policies.
- Ensure confidentiality and information governance standards are maintained.
The post holder will
- Work within Trust policies, operational procedures, and professional codes of conduct.
- Regularly participate in supervision and reflective practice.
- Take responsibility for continuing professional development and mandatory training requirements.
- Support the learning and development of colleagues, students, trainees, and volunteers.
- Participate in audits, quality improvement initiatives, and service development projects.
This role requires regular travel across community settings to meet service needs. The post holder will work with individuals experiencing a range of complex mental health difficulties and may encounter challenging, emotionally demanding, or distressing situations. The ability to remain calm, professional, compassionate, and focused under pressure is essential.
The role requires flexibility, effective prioritisation skills, and a commitment to delivering safe, high-quality, recovery-focused care that improves outcomes for service users and their carers.
Person Specification
Qualification and Training
Essential
- NVQ 3 in (Mental) Health and Social Care with demonstrable evidence of numeracy and literacy skills (equivalent GCSE'S or Functional Skills) or above.
Desirable
- Physical health, Phlebotomy, ECG, Observations
Experience
Essential
- Experience of working with people with Mental Health Needs
Desirable
- Experience of working with people with Mental health needs as a member of a multi-disciplinary community team
SKILLS, KNOWLEDGE & ABILITIES
Essential
- Knowledge and awareness of issues relating to mental health, access to mental health services and mental health promotion.
- Skills in literacy, written, verbal and an ability to effectively use electronic information and computer technology
- Ability to work independently, being self-motivated and to be able to prioritise and effectively manage a range of competing needs and pressures
Desirable
- Skills in undertaking physical health assessment including the measurement and recording of; weight, height, smoking, diet and drug and alcohol use.
- Knowledge and skill in providing relevant physical health promotion advice.
PERSONAL ATTRIBUTES
Essential
- Ability to liaise with representatives from other organisations and to communicate a positive image of self and of the service/organisation.
- Imagination, determination and receptive to working with and under supervision
- Able to meet the travel requirements of the post - Full Uk driving licence.
Desirable
- Evidence of having maintained a portfolio of learning as an element of continual professional development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Midlands Partnership NHS Foundation Trust
Address
Community Mental Health Services
Fuller House, Hall Court, Hall Park Way
Telford, Shropshire
TF3 4NP
United Kingdom
Employer's website
https://www.mpft.nhs.uk (Opens in a new tab)