About this role
Be the welcoming face of emergency care.
At CentraCare St. Cloud Hospital, our Patient Access Assistants in the Emergency Trauma Center (ETC) play a critical role in supporting patients and families during some of their most urgent and unexpected healthcare visits. You will help ensure a smooth registration experience while providing compassionate service in a fast-paced emergency care environment.
This is a Casual position, ideal for individuals seeking flexibility. Rather than working a set schedule, casual employees help provide coverage as needed for vacations, leaves, staffing gaps, and periods of increased patient volume.
If you enjoy helping others, thrive in a dynamic setting, and can remain calm and compassionate during busy situations, we'd love to meet you.
What You'll Do
- Welcome patients, families, and visitors with professionalism and empathy.
- Register and check in patients accurately and efficiently.
- Gather and verify insurance, demographic, and financial information needed for billing and patient accounts.
- Utilize critical thinking and sound judgment to resolve registration and account issues.
- Communicate effectively with patients, providers, and care teams to ensure a seamless experience.
- Maintain accuracy while handling confidential patient information and navigating healthcare systems.
Schedule - Casual Position
- Flexible, as-needed scheduling based on department staffing needs.
- No guaranteed hours.
- Opportunities may include day, evening, night, weekend, and holiday shifts.
- Ideal for individuals seeking supplemental income or a flexible work schedule.
Pay and Benefits (Total Rewards)
- $20.31+ per hour however, we pay more for experience.
- +$1.05 per hour on weekends
- +$1.00 per hour shift differential (4-hr min) 3pm to 11pm.
- Full Pay Spectrum for this position: $20.31 - $30.47 / hour
Qualifications
Required
- High school diploma or equivalent.
- Strong customer service and interpersonal skills.
- Excellent verbal and written communication abilities.
- Ability to multitask while maintaining attention to detail.
Preferred
- One to two years of post-secondary education in business, administrative support, healthcare administration, or a related field.
- Previous experience in patient registration, scheduling, billing, accounts receivable, collections, or customer service.
- Prior healthcare experience in a clinic, hospital, or medical office setting.
Why Join Us?
- Make a meaningful impact on patients and families every day.
- Be part of a respected healthcare organization dedicated to exceptional care.
- Work in a collaborative, supportive team environment.
- Gain valuable healthcare experience with opportunities for professional growth and advancement.
CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer.