About this role
DHL Group is a leading global brand in the logistics industry with over 500,000 employees worldwide and a presence in more than 220 countries and territories worldwide, part of which is DHL Express with over 100,000 employees.At DHL, people are our greatest asset and driver of success, and therefore one of our key priorities is to attract and retain talent by helping them develop their potential and providing them with opportunities for their professional development.DHL Bulgaria has been named a Great Place to Work® and is certified for the period May 2026 – May 2027. We continue to put our team at the center of the business and provide our people with a motivating, engaging and safe work environment where everyone feels a sense of belonging. We invest in the training and development of our employees, and actively seek feedback to continuously improve.
Job Description
- Manages and expands ACI (Automated Customer Interface) and its national distribution.
- Works with customers to adapt customer data to DHL systems.
- Participates in CFIT(Customer Facing IT) service development projects.
- Researches, proposes, and tests new applications to aid customers and support team goals.
- Assists customers in finding the most suitable ACI shipment handling solution and facilitates their contact with DHL;Assists with installation/upgrade of the various ACI applications at the client;Migrates customers to harmonized system solutions, participates in meetings with sales representatives, providing technical solutions;Informs customers about new opportunities in DHL ACI applications;Responds to inquiries received from colleagues and clients by e-mail and telephone;Completes commercial and configuration files required by the region;Introduces ACI applications and organizes workshops with commercial department to share good practices;Monitors and assists with the successful implementation of the set goals;Searches and tests new solutions that would positively affect the business;Preparation of manuals for new or updated applications;Follows company procedures and information security;Knows and implements the goals and requirements arising from the ISО (International Organization for Standardization) and follows all procedures and work instructions applicable to the position.
Qualifications
- Higher education – bachelor’s degree or 1 year of experience in a similar position;Proficient command of English, knowledge of sales techniques and strong customer orientation;Experience with Microsoft O365;Knowledge of any programming language is an advantage;Experience with APIs (RESTful and SOAP) is an advantage;Able to follow directions and take responsibility;Demonstrates out of the box thinking and responds well to constructive challenges;Able to build strong relationships with customers and colleagues;Ability to work in a team;Strives to be the best;Possesses business competence.
What we offer
- Competitive pay and the possibility of an additional monthly bonus to the salary;Possibility of receiving an annual bonus upon meeting the company's goals;Food vouchers per month 127.82 euros;20 day annual leave, plus one extra day for every year in the company until 25 days is reached;1 additional paid leave for birthday;Discounts from company services;Life insurance;Additional health and dental insurance (153.39 euro per year for dentist) and opportunity to include family members;Free hot drinks at the working space;Possibility to purchase a Multisport sports card (DHL covering 50% of its value);Long service monetary award and additional annual leave day;Additional bonuses when you attract a new customer;Recommend a candidate bonus;Recognition programs with additional bonuses;Extensive opportunities for training and continuous professional growth;Discounts from partner companies;Other programs and initiatives to make you feel part of a company with a purpose.