About this role
Role title
Distribution Planner
Business unit
DHL Global Forwarding
Location
Carrigtwohill Cork, Ireland
Scope of role
- Supply Chain Management
- Multimodal Freight Forwarding
- Customs
- Trade & Compliance
- Finance (Invoicing, Rates, Letters of Credit)
- Customer Service
- Warehousing
Reporting line
Dublin Airfreight Station Manager and Interim Cork Operations Manager
Dotted reporting line
N/A
Direct reports
N/A
Working days and hours
Monday – Friday, 08:30 – 17:00, or such hours as deemed necessary to fulfil the requirements of the role
Key accountabilities
- Multimodal Freight Forwarding:
Coordinate and track multimodal shipments, optimizing routes and carriers to ensure timely and cost-effective deliveries.
- Shipping Documentation
Prepare and manage all shipping documents, ensuring compliance with regulations and resolving documentation issues.
- Forecasting:
Develop and adjust shipping forecasts based on supply-demand analysis to support downstream customer demand.
- Reporting:
Generate and analyse KPIs for planning and distribution, providing actionable insights for improvement.
- Collaboration:
Work closely with planning, customer service, and other departments to ensure alignment with business goals and resolve logistics challenges.
- Customer Liaison:
Serve as the primary contact for customer inquiries related to shipping and distribution, ensuring prompt issue resolution.
- Quality Liaison:
- Quality & Compliance
Ensure distribution activities meet industry standards and regulations, coordinating with Quality teams to guarantee proper storage and transport.
- Continuous Improvement
Drive initiatives to enhance distribution processes, improve customer satisfaction, and maintain a lean management approach.
- Ensure operational compliance to all revenue and international trade legislative requirements, and all requirements under Data Protection Legislation in addition to all DHL Global Forwarding Ireland policies and procedures (H&S, Quality, Environmental, HR, etc), and work in a manner that supports the Company environment programme.
- Participate in the implementation of operational processes and perform work to the standards of Good Distribution practice (GDP) for Life Science business, as required.
Competencies
Relationships with ohers
Communicates openly and honestly, treats others with respect, values diversity, builds trust, maintains effective relationships, stays calm with difficult individuals, and listens well.
Teamwork
Committed to fulfilling their role, supports team members, shares knowledge freely, contributes to team spirit, collaborates to achieve objectives, maintains quality and quantity of work, and motivates colleagues.
Customer orientation
Bases decisions on customer impact, builds and maintains effective relationships, focuses on customer needs, solves problems quickly, and strives to exceed customer expectations.
Problem solving
Identifies issues and opportunities, uses formal techniques to find root causes, evaluates risks, analyses causes and effects, solves problems quickly, establishes effective processes, and communicates solutions.
Commitment to excel
Achieves targets, takes on additional roles, reviews processes, seeks feedback, adheres to DHL's values, embraces change, is flexible, seeks opportunities, provides advice, and keeps skills updated.
Procedural skills
Organises workload, selects and follows appropriate procedures, meets deadlines, improves existing procedures, and creates new procedures.
Attention to detail
Works accurately with large amounts of data, applies high attention to detail in written documents, and ensures procedural completion.
Experience and qualifications
Expected experience
- Minimum of 3-5 years’ experience in logistics, distribution planning, or supply chain management, preferably within the pharmaceutical industry.
- Experience working with logistics and supply chain management systems.
- Experience with the following systems would be advantageous: SAP, ComplianceWire, Veeva Vault, Microsoft Office, Qlik, Microsoft Business Intelligence (Power BI), and Smartsheets.
Expected qualifications
- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Strong understanding of multimodal freight forwarding and international shipping regulations.
- Strong knowledge of inventory management, demand forecasting, and supply chain planning.
- Strong analytical skills and proficiency in data analysis and reporting tools.
- Excellent organizational and time management skills, with the ability to manage multiple priorities.
- Excellent communication and stakeholder management skills, with the ability to liaise effectively with internal and external stakeholders.
- Knowledge of pharmaceutical industry regulations, including GDP, GMP and GxP, would be advantageous.
- Advanced Microsoft Excel skills are essential.
The above statements are intended to describe the general nature and level of work performed by people assigned to this role. They are not intended to be construed as an exhaustive list of all job duties performed. The Company reserves the right to revise or amend duties at any time.
We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualifications, performance, skills and experience.