About this role
Job Description
Department: Merchandise
Title: Temporary Assistant Manager
Employment Type: Temporary
Status: Non-Exempt
Grade Level: Hourly
Pay Range: $22/hour
Reports To: Full-Time Management Staff
Schedule: Must be able to work weekends and holidays; weekday hours also available
Hours: 8:00 AM – 6:00 PM, dependent on weather and guest attendance; schedule subject to change through the spring and summer
Position Summary
Assist in directing daily operation of multiple assigned areas. Ensure that all staff provide superior customer service and consistent quality products that enhance the guest's experience. Implement sales training to upsell products in a manner maximizing transaction spending. Enforce WCS procedures and checklists for maximum daily efficiency.
Description
Lead People
- Create and communicate a daily schedule for associates and supervisors that include start times and break times while ensuring budgeted labor dollars are being managed efficiently. “Right people in the right spots at the right time”
- Take full responsibility of assigned location(s) when full time management is not present and step in to assist whenever necessary
Sales & Service
- Oversee the daily operation of assigned location(s) and staff to achieve sales target.
- Ensure that all Associates & supervisors provide superior customer service in accordance with WCS Departmental procedures and standards.
- Reinforce selling skills training of team by focusing on the individual sale to increase average transaction spent.
- Maintain cash and inventory controls to ensure that funds are handled in an accurate and secure manner that conforms to department policies and procedures.
- Provide relief and coverage for full time management in his/her absence.
Housekeeping and Maintenance
- Ensure that the merchandise presentation area are fully stocked, organized, exciting and visually appealing.
- Ensure that all work locations are neat, clean, organized and safe.
- Adhere to all Federal, State and Local labor laws and standards for presentation, sanitation and storage.
Food Management ( Where Applicable )
- Control portions, food cost, waste and shrinkage of assigned location(s).
- Provide consistent quality offerings through the proper preparation and display of products.
- Maintain systems of ordering food, inventory and related supplies.
- Maintain food and operating supply costs
Collaborate
- Establish and maintain a collaborative working relationship with all staff.
- Maintain general knowledge of park attractions and amenities to provide superior customer service.
- Follow all WCS rules and regulations.
Administrative
Assist in the preparation as reports as needed.
Perform other duties as assigned.
Ensure daily production logs and operational logs are filled out accurately and filed away
PERKS of Working with Us
- Free employee access to 5 Parks: surround yourself with animals of all kinds and getting the opportunity to interact and engage with like-minded individuals
- Complimentary Parking
- Complimentary Guest Park Tickets (After 45 days)
- Company provided uniforms
- Park Discounts on Merchandise, Food purchases, Memberships and Daily Complimentary Meal
- Serve Safe Certification Training/ Food Handler Certification Reimbursements
- Access to online learning and tuition discounts with Monroe College
- Earned Paid Sick Time
- Employee Assistance Program
- Free Banking
Qualification Requirements
- The applicant must have excellent communication skills, a positive work ethic and possess well-developed leadership abilities.
- Previous supervisory experience in related retail or restaurant businesses is required.
- Valid Driver's license preferred, but not required
- The ability to manage people in a high-volume, high-pressure environment
- Excellent attention to detail
- A professional demeanor
- Must be able to lift at least 50 lbs. without strain
- Prior Retail experience preferred