About this role
FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!
Essential Tasks
- Service an existing customer base by providing regular customer visits and delivery services as scheduled and directed by the Branch Manager.
- Provide customers with information on promotions and solicit orders Manage customer inventory levels and shelf stock including consigned inventories where they exist.
- Merchandise orders on the customer shelves where required.
- Ensure that all product returns (including cores and warranty) are picked up and returned to the branch and directed by the branch manager.
- Develop a thorough understanding of the customer base within the locations’ geographical area or on the assigned route.
- Searching for any new customer potential as time allows.
- Develop relationships with customers and their employees to create an atmosphere of trust and reliability that will further the business relationship between the customers and FleetPride.
- Provide customers with product samples and catalogs and needed.
- Answer customer’s questions about products, prices, availability, and product features.
- Demonstrate products, explain product features and benefits, and solicit orders.
- Recommend products and services to customers based on the customer’s needs and interests.
- Alert the branch manager of any new product opportunities or competitive issues for his/her response.
- Delivers marketing and product collateral to customers during delivery routes.
- Utilize a CRM system to ensure customer demographics and contact info are captured correctly.
- Performs other related duties and assignments as required.
Marginal Tasks
- Monitor measurable statistics that your position impacts.
- Assist in branch duties as directed by the Branch Manager.
Skills
- Customer Service: Be able to drive world-class customer service to new or existing customers by ensuring their needs are met and establishing a high level of trust between the customer and FleetPride.
- Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
- Communicating: Conveying information to others in an effective manner.
- Time management: Managing one’s time and the time of others.
- Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
- Persuasion: Persuading others to change their minds or behavior.
- Service orientation: Actively looking for ways to help people.
Attributes
- Oral Expression : The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences.
- Written Comprehension: The ability to understand information and ideas presented in writing.
- Written Expression: The ability to communicate information and ideas in writing so others will understand.
Equipment
- OSHA approved steel toed safety shoes required from the first day of this job.
KPIs
- The following will be KPIs that will be associated with this role
- Customer Retention %
- Avg # Categories Sold
- Customer Service Rating (Surveys from customers)
Compensation and Incentive
- The position would be an hourly role.
- The position would quality for select portions of the internal ISI bonus payout.
The annualized pay ranges vary based on work location.
- The salary range for this position is $17.00 – $26.00 per (hour), based on experience, skills, and qualifications.
Benefits
- In addition to base pay, this position is eligible for benefits such as health insurance, dental, vision, 401k, life and AD&D, paid time off, holidays.
- FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.