About this role
Building Location
32nd Avenue Building
Department
3005280 GUEST SERVICES - 32ND CLIN
Job Description
The Guest Services Agent provides a friendly, welcoming, and caring greeting to each person entering Essentia Health. The agent anticipates visitor needs by offering and giving assistance, answering questions, and escorting or securing an escort for patients and visitors when appropriate. The agent provides information and/or has knowledge of the Essentia campus and additional resources regarding our facilities.
Education Qualifications
Key Responsibilities
- Answers and responds to internal and external calls
- Acts as a source of information for staff, patients, and visitors
- Directs and escorts patients and visitors
- Delivers flowers and/or belongings to patients and staff
- Assists patients with finding community resources, including lodging, bus services, taxi services, etc.
- Provides patient information as appropriate
- Reports emergencies and requests responders
- Assists people into the facility
- Secures wheelchairs for patients and visitors
Preferred Qualifications
- Experience with Microsoft Office programs
- Experience in an information/hospitality desk or customer service environment.
- Ability to stay calm under pressure
Licensure/Certification Qualifications
Certification/Licensure Requirements
- Basic Cardiac Life Support (BCLS) certification within 6 months of hire
FTE
1
Possible Remote/Hybrid Option
Shift Rotation
Shift Start Time:
between 7am -8am
Shift End Time:
between 4pm -5pm
Weekends:
no
Holidays
No
Call Obligation
No
Union
Union Posting Deadline
Compensation Range
$15.64 - $23.46
Employee Benefits at Essentia Health
At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.