About this role
Job Description
The Customer Service Representative is responsible for providing exceptional customer service to our customers and support to the customer service team. This position deals front line with the customer and must always represent the company and our customer service philosophy with the utmost integrity.
MAIN RESPONSIBILITIES
- Responsible for receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism
- Master the product knowledge of current product portfolio.
- Provide customer with accurate information regarding our products and sales promotions.
- Point of contact (telephonic or electronic) for Customers and Sales reps during the day for a quick and dedicated service for both the external as well as the internal customers.
- Ensures a correct order management: Quotations, Orders, Deliveries and Invoices.
- Manage product and service complaints.
- Assure fulfilment of the local legal requirements.
- Ensure fulfilment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints.
- Reach Customer Service targets.
- Implement all EMEA procedures and processes linked to Customer Care and agreed with the Operations Lead.
- Promote campaigns and offers agreed with the commercial organization.
- Work and leverage relations with sister companies in whole group.
This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.
Learn more about our Prague center here: www.envistaprague.com
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Job Requirements
- Fluent in French and English
- Excellent communication skills (verbal and in writing).
- Excellent communication skills.
- Reliable and high sense of responsibility and urgency.
- Flexible (in working hours and jobs that are assigned).
- Ability to operate computer systems with accuracy and efficiency (SAP, CRM & Excel).
- Ability to adapt and implement new procedures as required to provide excellent customer service.
- Multitasking ability.
- Ability to work independently and as part of team.
- Resistance to stress and ability to prioritize.
- Ability to adapt and implement new procedures as required.
- Planning and organizational ability, very organized, detail oriented.
What can you look forward to?
- WELL certified offices we’re the only office in CEE with Platinum certification in WELL (program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature...) initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges)
- Ulekare.cz – medical support for you and your family (24/7 medical consultation, appointments, vaccinations)
- 25 days of vacation
- 4 paid personal days
- Meal vouchers
- Hybrid work model
- Contribution to wellness and leisure activities - Multisport and Edenred
- Retirement plan contribution and life insurance
- Language courses
- Employee Assistance Program
- Company discounts
- Attractive work environment in Prague 8 – Libeň
- Free parking in the office
Operating Company
Implant DirectEnvista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.
An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.