About this role
The primary focus of this role is to manage and coordinate projects, resources, and operational SLA deliverables to drive operational excellence and achieve outstanding customer success outcomes.
Responsibilities
- Assist in planning and delivering infrastructure sustainment projects aligned with business objectives and customer expectations.
- Coordinate between various teams and stakeholders to ensure seamless execution of service delivery.
- Monitor and analyze system performance and service metrics to identify improvement opportunities.
- Support risk management efforts by proactively identifying potential issues and escalating them appropriately.
- Contribute to the development and implementation of processes and best practices aimed at sustaining infrastructure integrity and performance.
- Provide leadership and guidance to junior staff members, fostering a collaborative and productive work environment.
- Collaborate with the Customer Success Division to align infrastructure support with evolving client needs and enhance overall satisfaction.
Requirements
- Demonstrated experience in infrastructure management, IT service delivery, or a related field, preferably within the information security sector.
- Strong organisational and communication skills, with the ability to work effectively with cross-functional teams and clients.
- Good problem-solving capabilities, detail-oriented with an analytical mindset.
- Proven ability to manage projects and resources, ensuring timely and quality service delivery.
- Committed to continuous learning and professional development.
- A collaborative approach, promoting inclusivity and respect for diverse perspectives.
- Qualifications in Information Technology, Engineering, or related disciplines would be advantageous.
- Expected to be on 24x7 standby, with allowance.
- ITIL and PMP certification preferred.
Work location: Jurong East