About this role
Reference No: 3517 Office Type: Office Elevate Your Career with Zalaris Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions. We’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference. We foster open communication and short decision-making paths that encourage creative and innovative thinking. Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit . We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.
- Oslo, Norway | On-site | Global scope About the Role We are looking for a strategic, execution-oriented leader to shape the future of Zalaris Managed Services.
- You will lead and develop global capabilities across technology-enabled operational excellence, AI and automation, customer experience and quality, enabling our country organisations to deliver more efficient, consistent and customer-centric services.
- Working across countries and functions, your mission is to turn transformation ambitions into scalable standards, practical solutions and measurable improvements in service quality, productivity, customer satisfaction and profitability.
- This is an enabling leadership role—not an additional layer of operational line management.
- Your Key Responsibilities Lead global capabilities.
- Build and coordinate specialist teams and capabilities across operational excellence, technology/AI, customer experience, quality and transformation.
- Set common standards.
- Develop and embed practical operational frameworks and consistent ways of working across countries, while allowing justified local regulatory requirements.
- Drive AI and automation.
- Shape the Operations automation roadmap with Technology, AMS and Global Payroll Delivery; prioritise simplification and standardisation before automation.
- Strengthen customer experience.
- Own common CX principles and measurement, and convert CSAT/NPS, feedback, escalations and service insights into targeted improvements.
- Advance quality and compliance.
- Establish consistent quality frameworks, preventive controls, root-cause analysis and operational audit readiness in collaboration with relevant experts.
- Enable countries.
- Act as a strategic partner to Country Heads of Operations, providing tools, methods, expertise and support rather than duplicating local delivery ownership.
- Ensure service readiness.
- Set common standards for onboarding, training, handover and operational acceptance of new or transformed services.
- Manage partners and vendors.
- Establish performance expectations and governance for key operational vendors and partners.
- Realise measurable value.
- Prioritise initiatives using business cases, track actual benefits after implementation and ensure technology and transformation investments improve outcomes.
- What You Bring Significant senior leadership experience in a complex international or matrix organisation, including leading through influence.
- Proven success in cross-functional transformation, standardisation, process improvement and adoption of new ways of working.
- A practical understanding of technology, AI and automation as enablers of business outcomes, rather than technology for its own sake.
- Strong customer orientation, quality mindset, financial judgement and ability to translate initiatives into measurable benefits.
- Excellent communication and stakeholder leadership skills; fluent written and spoken English.
- Experience That Would Be an Advantage Background in managed services, payroll, HR services, BPO or shared services.
- Exposure to SAP HCM, SuccessFactors, AI, RPA, workflow automation or process mining.
- Experience with Lean, Six Sigma, SOC/ISAE or comparable quality and compliance frameworks.
What We Offer
- A high-impact global leadership role with scope to shape Zalaris’ operating model and transformation agenda.
- Collaboration with senior country and global leaders, specialist teams and international customers.
- Competitive salary and performance-based bonus, pension and health insurance.
- Practical benefits including an office lunch offer, free parking, gym discount, mobile phone coverage and home internet allowance.
- Opportunities for professional development, ownership and measurable business impact.
- #LI-DNI #LI-DNP Ready to become part of our team?
- Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate.
- #team Zalaris