About this role
About Discovery Connect People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.
- Job Purpose This position is based in the Discovery Connect Sales call centre, and reports to the follow up team leader.
- The successful individual will be required to conduct Discovery telesales.
- Sell the Discovery Bank Product Suite to clients via inbound and outbound calls.
- Manage and convert various lead types that are generated by the business.
- Respond to new leads regarding product enquiries with the intent of possible conversion into a sale.
- Key purpose To achieve targets that will grow Discovery bank.
- Build the brand and ensure that clients engage our range of products and benefits and experience our shared value offering and get client to bank healthier.
- This role will have a specific work pool or lead set that they will need to convert in active accounts.
- These leads are offers generated by sales however the clients have not downloaded the bank app and selected an account or activated their account.
- No new leads will be made available to this team/agent Key Outputs The successful individual will be required to perform on, but not limited to the following key outputs: Consistently achieve monthly activations target set by the business Capture all client application information accurately on the system Based on client profile ensure that correct products are sold to clients Meet all Productivity requirements Meet all Quality and Compliance requirements Successfully complete all ongoing assessments Targets will be communicated by the TL/Manager and is subject to change as per business requirements Personal attributes and skills The successful individual will be required to demonstrate the following competencies: Target Driven Team Player Goal orientated Self-motivated Ability to perform under pressure Adapt to change Persuasiveness Resilience/Tenacity Sound Time Management Self-managed Attention to detail Ability to learn quickly and apply knowledge Speak fluently (accent neutral) English/Afrikaans PC literacy, email, word, excel Qualification & Experience Essential Matric At least 1- 2-years sales experience, preferably in an outbound telesales environment Bank experience is advantageous Advantageous Discovery Bank Knowledge Tertiary qualification (Financial Planning/ Information) NQF5/National Certificate: Banking NQF level 5 and RE5 qualification EMPLOYMENT EQUITY The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process.
- As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.