About this role
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview Serve as a primary technical interface for customer quality topics, coordinating timely containment, effective investigations, and clear communication. Translate customer feedback into sustainable manufacturing improvements across the plant.
Job Requirements
Key responsibilities
- Coordinate customer complaint response from initial notification through containment, investigation, corrective action, and effectiveness verification.
- Lead or facilitate 5D/8D investigations with cross-functional teams; ensure clear problem definition, evidence-based root cause, and robust corrective actions.
- Provide timely, accurate updates to customers and internal stakeholders, including required portal submissions, reports, and follow-up commitments.
- Coordinate customer returns, samples, sorting/containment, traceability, and escalation with Operations, Logistics, and other TE locations.
- Analyze complaint trends and recurring failures; recommend preventive actions and confirm implementation at the manufacturing process.
- Partner with value-stream Quality Engineers to connect customer symptoms to process controls, control plans, PFMEAs, and inspection methods.
- Support customer audits, visits, quality reviews, and requests for technical evidence.
- Mentor team members in customer communication, structured problem solving, and quality documentation; maintain accurate complaint records.
- Measures of success Customer response timeliness and on-time 5D/8D closure Customer complaint rate and repeat complaints Containment response and corrective-action effectiveness Customer commitments and documentation quality What your background should look like Qualifications and experience Bachelor’s degree in Engineering or related technical discipline, or equivalent relevant experience; substantial automotive manufacturing quality experience preferred; strong customer-facing communication, 8D/root-cause analysis, Core Tools, and IATF 16949 knowledge.
- Core competencies Customer focus
- Cross-functional collaboration
- Data-driven decisions
- Structured problem solving
- Clear communication
- Continuous improvement
- Accountability ABOUT TE CONNECTIVITY TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future.
As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more. Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS.
- Learn more at www.te.com and on LinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter).
COMPENSATION
- Competitive base salary commensurate with experience: $107,100- $ 133,900 (subject to change dependent on physical location)
- Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
- Total Compensation = Base Salary + Incentive(s) + Benefits BENEFITS
- A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
EOE, Including Disability/Vets
IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD TE
Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.