About this role
At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen. We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet. Job Summary We are looking for a Package Performance Specialist who is responsible for providing overall support system performance issues within the area of Package Performance. Drive and support Escalated Technical Issues to restore safe production. Support NPI, PD and PLC activities. Build and share Package Performance competence. What you will do As our Package Performance Specialist will do: Regional Troubleshooting and root cause analysis with aid of prevailing problem solving methodologies Participate in NPI, PD and PLC activities driving field test, validation and verification activities Drive and support developing, verification and implementing CS, SCS and PS for Package and PM/AM issues (Support) Support System Performance issues within the area of Package Performance Participate in settling packaging material and package performance related claims Support and drive education/training programs as needed, in order to improve the PPS competence. Train customer & MC’s staff when relevant i.e. Expert Services Support and participate in all relevant Ro026 activities when it comes risk assessments, validations and market deployment Proactively cooperate with converting factories on PM/AM issues for best practices sharing and support prevention of reoccurrences Global Lead the technical resolution of complex escalated issues remotely and /or on-site using appropriate methodology and drive the handover activities to the specification owners/organization to secure SCS or PS Deliver competence development for regional PPS Specialists Support development and update the technical training material Participate in the technical network with regional PPS Participate with central organizations, ie. D&E, SCO by continuously developing own competence, coaching other specialists and training relevant TP staff in the area of package performance Drive and update the necessary documentation from procedures and guidelines to support regions and customers. Participate in customer tests and commercial production in order to rescue packaging material and in support product development projects Participate in TKH related to Package Performance We believe you have At least 3 years of experience as a Maintenance Engineer, preferably with experience at the Gotemba factory or in a similar manufacturing environment Native level Japanese and business level English proficiency Ownership of one active certificate on prevailing equipment Ability to solve escalated issues with low to medium complexity Experience in handling low to medium complex projects Taking responsibility for NPI with low complexity Being the main point of contact with customer in technical area, SKAM and Project Manager Good combination of technical and informal leadership Good networking across markets, region and global team Several years of experience within Tetra Pak. Preferably a combination of experiences, projects, installations and/or service work, customer management, technical and commercial discussions/negotiations. Example of previous position: Service Engineer A&B with certification or other specialist with certification, Development engineer. We Offer You A variety of exciting challenges with ample opportunities for development and training in a truly global landscape A culture that pioneers a spirit of innovation where our industry experts drive visible results An equal opportunity employment experience that values diversity and inclusion Market competitive compensation and benefits with flexible working arrangements Apply Now If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/ . This job posting expires on 31/12/2026 . If you have any questions about your application, please contact Shun Aoki . Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.